Shiva TravelReviews of shivatravel.com

PLEASE DO NOT USE THIS TRAVEL SITE. For starters I booked a flight for a specific return time. Upon receiving the flight schedule the time I choose was 6 hours later then what i paid for. Because of COVID I cannot fly. I called this raggedy a$$ travel place to cancel and retain a voucher for my flight. i was told it would be a 50.00 penalty for each passenger to cancel and receive a voucher. I didn't agree with the charge. That's ridiculous. NO-one can fly right now for CHRIST SAKE I contacted American Airline on my own and they gave me a voucher. I few days later I see an unauthorized charge on my credit card from Shiva. I"m in dispute as I type. YOU"VE BEEN WARNED!

This is a scam. You book your flight under one airline and they switch you to another!! Many reviews in this- i wish i would have researched more! At first I thought Shiva was very responsive to my concerns when they switched me from an American Airlines flight to a United flight. I expressed concerns about being able to bring a carry on bag and have a similar seat assignment now that they switched my airline. Vance Victor (the representative) emailed me many times assuring me that they would email confirmation of my seats and ability to bring a carry on. It is now 3 days before my trip and he has not responded to any emails within the last month. nor do I have a seat assignment or information saying they paid for a carry on bag. This is a scam!!! In the receipt from United it states that this was $100 cheaper for this flight than the American Airline flight (which is what I paid to Shiva). This is why they switched me. So they could have that extra money to make a profit. It is ridiculous that they do this.

If I could give the company a zero, I would. First off, they charged us twice for our tickets, and second, when we tried contacting them, they would not respond, or they would just say that the problem will be taken care of. We conversed with Vance Victor for THREE months, trying to get our refund, and it was only until the bank stepped in, that we received our refund, and even then, it took MONTHS! DO NOT USE THIS COMPANY FOR FLIGHTS! The "discount" is not worth the hassle of working with these CROOKS!

Very very bad experience with this company.. Do not waste your time and money !

Booked roundtrip Miami-San Diego, non-stop. Got a TRIP CONFIRMED email. Then they called me saying they lost America Airline’s contract just the day before they booked my trip. Then they offered me a more expensive 1-stop flight on United. I told them I would think about it and search options around. I was told I would have to pay a $25 cancelation fee to “cancel” my trip. What? I never wanted to cancel, they were the one who could NOT (or want not) delivery the reservation. I told he must be out of his mind to think about charging me for their incompetency. He said “Sorry sir, I have to charge you, it’s company’s policy”. I told him to shove his company policy up his behind. Terrible experience, will NEVER use this shady company again.

Like the other reviews Shiva Travel Agency is a Scam.. there whole point is to get your information and then they satisfy this game of your ticket being cancelled.. the other reviews that are good were obviously made from them.. please be careful about this company..

The plane ticket got canceled. Saying their authorization with American Airlines expired. Lie or not, don't trust them!

Giving one star is generous. This company is scamming people. I had a clear copy paste of a "confirmed" booking for five of us at Thanksgiving. I called the airline to choose seats and they had no record of a reservation. I called Shiva Travel daily, only to be told it was "200% confirmed" and an email would arrive in 48 hours. They had thousands of tickets in the queue from Labor Day weekend, not to worry...all complete BS. After a week of calling and emailing multiple times a day demanding my confirmation, I was told I needed to send a copy of my driver's license to accompany my credit card information. This was a huge red flag as I've never had to do that with any other reservation. They already had my CC information, and I jokingly asked if they also needed my SSN as this was highly inappropriate. THEY ARE NOT ENDORSED BY THE BETTER BUSINESS BUREAU AND HAVE COMPLAINTS ON THERE. I know the cheaper travel ticket is attractive, but they are scamming people somehow. I cancelled my trip and told them if I see any charges on my statement I would file charges for fraud. This is a terrible company and one to stay far, far away from. They never had any intention of booking my flights and they are very condesencing the moment you demand what is yours...and what is standard practice for any travel agency...your confirmed tickets. These people should be SHUT DOWN. Horrible. Horrible. HORRIBLE.