ShireesReviews of shirees.com

After hours spent looking for a dress to wear to my daughter's wedding, I picked one out online from Shirees website partly because of the style and fabric and partly because of their option to have it MadetoOrder by imputting my measurements. Without realizing it, my phone auto filled an old street address for the shipping address. My dress was promptly made, then shipped here to Fla, and when the USPS couldn't deliver it, they sent it back to Sender. When I realized what had happened and notified the USPS, nothing could be done to intercept it and reroute it to my correct address. Tears were shed! Then I contacted Shirees Online Customer Service Dept and explained what had happened. So here's the 5 Star Rating part: they said if I would just pay the shipping fee again, they would remake the dress FOR FREE and send it to my correct shipping address!! WOW! The dress is now in my possession, it is beautiful , and beautifully made, to my measurements, in plenty of time to be worn at my daughter's wedding!! Thank You, thank you, Shirees, for going above and beyond! That's what I call 5 Star Customer Service!!

I had an amazing experience here! The selection of dresses is absolutely beautiful, with so many stunning styles to choose from. Very good quality and perfect sizing,be sure you measure and follow the sizing chart. On top of that, the customer service was top-notch. I found exactly what I was looking for and couldn't be happier. Highly recommend.

I’m extremely happy with the custom order.

BEFORE SHIREES POSTED THIS REPLY, THEY EMAILED ME THIS: “We've already refunded you 36% of the purchase price of the dress …. We can provide you with an additional refund of 24%; combined with the previous refund, the total refund amounts to 60% … To help you receive the refund within … remove the review first” THIS IS A TERRIBLE COMPANY TO PURCHASE FROM, PLEASE BE AWARE! ————————— (My Original Review) I wish I would have read and trusted the negative reviews ~ I had the same experience they had: the dress is beautiful in the pictures, but when it arrived, I was shocked at how stiff the material was (thick and uncomfortable like heavy drapery), the sizing was way off (too large at the top, awkwardly large in the hips). READ THE RETURN POLICY CAREFULLY: they will only refund a very small portion, you will not get anywhere near what you put into the dress and it costs so much mail it back. You're better off just buying locally.

I received my dress from Shirees , it is exactly us pictured. It is very well-made. Shipping was fast and efficient. I would definitely recommend ordering a dress from them as I will continue to order a formal dress from them in the future..

First off I wanna start by saying, the customer service was TOP TIER. I loveeee this dress. It's long which I was nervous about bc I'm 5'9 ish but it was the most perf length even with a tiny heel 💕 Will be ordering again!!!!!

The dress arrived well in advance. It was beautiful and fit perfectly.

The customer service of Shirees was top notch from start to finish! I had been shopping for a dress for my son's wedding for 6months, not really finding anything in local stores, I turned to shopping online. I had ordered 2 dresses online and ran into the issues of why I shy away from online shopping for clothing. The size guides were not correct and one of the dresses I ordered did not represent the picture shown on the website...Then I found Shirees!!! Because my online shopping experience hadn't been going well, I messeged Shirees with a few questions prior to placing my order and they responded within 24 hours. Their response gave me the confidence to give it one more try... 3rd times a charm!!! I received my dress and it is Beautiful!!! In comparison to the other dresses I ordered, Shirees dress is extremely well made! I just can't say enough about my experience with Shirees! Thank you Shirees for making a special day even more special!!!