Ship Your Car NowReviews of shipyourcarnow.com

Terrible Experience – Damaged My Brand-New Jeep and Took No Responsibility I had an awful experience with ShipYourCarNow transporting my brand-new 2025 Jeep Wrangler. When the vehicle was delivered, it had clear and noticeable dents and scratches—damage that was absolutely not present prior to shipment. I documented the vehicle before transport, so there was no question about the condition it left in. When I contacted ShipYourCarNow to report the damage, I was shocked by their response. Instead of taking accountability or offering to make it right, they pointed to fine print in their policy and essentially told me the damage wasn’t covered. This is completely unacceptable for a company in the vehicle transport business. If you care about your car—especially if it’s new or valuable—look elsewhere. The lack of care, accountability, and customer support from this company is beyond frustrating. I would never use them again and strongly advise others to avoid them.

Horrible service! Caused over 6k in damage to a car and RV in two different shipments and refused to cover the claims. Drove all the way across the county with a window down FL to CA. Took forever to get status on claims. Claims service made attempts to haggle with repair facilities only to deny claims. Was told my vehicle would be delivered on Sunday. Did not get until the following Thursday. I had a tracker in the car and noted the driver made numerous detours and appeared to deprioritize delivery of my vehicle. Kept changing my delivery date while I incurred hundreds of dollars in unnecessary rental car expenses. This was a corporate move. Filing a complaint with the major relocation company (SIrva) and my company (large global institution) that contracted with this carrier. You can get your care dented, tires damaged, destroyed alignment, windows left down and it is acceptable and not considered neglect. Have been without the use of my RV for months. Driver carrying RV had no ideas what he was doing. Took 3 hours to load and 3 hours to offload. In addition to over 4k in damages, he ripped off a jack, I corrected reinstalled spare tire, ruined the receiver . Truck carrying my RV broke down on multiple occasions. Kept delaying delivery. Stay away from this company. I had to follow up for weeks with no response only to get denied. I could have claimed more. Massive depreciation on vehicle and RV. Out over $400 in estimate fees in addition to lack of coverage.

To all carriers Be careful with ship your car now agents. They text you and tell you one mileage price and then when they assign the load to you, the mileage price is completely different from what you agreed on and then when you dispute it with them they want to ban you for life. These brokers need to be held to the highest standards and quit trying to manipulate the carriers. I think this is totally wrong and as a carrier, I am going to contact their bond company, and also Super Dispatch and Central Dispatch for their deceiving practices.

Several months ago my son contracted with Safe Shipping Auto transfer for a pickup on the 26th after their moving van left, I won’t go into the sordid story, but in a nutshell they lied and missed 3 pickup times, never answered my sons called until I got involved and they were totally rude!! now, for the really really good part, my husband always said I can’t say anything in 27 words or less, but I’m gonna try. I actually picked up my phone and prayed for God to help me, and there was your company right on my screen. Now this was about 5:30 or 6 o’clock Nevada time. I knew it was a longshot who in the right mind the night before Thanksgiving will pick up the phone, but Todd Carlisle did, as soon as I heard his voice all of my frustration of the past several days came out, he was so kind and patient. He told me take a deep breath relax and tell me what the problem is, and he will help me. I was so nervous and stressed. I could hardly fill out the application and he stayed with me the whole time help me fill in the right spaces and all that time he kept telling me to breathe and relax he would fix the problem. so many things kept popping up I talked to him two more times up until 11 o’clock his time and he never rushed me off the phone. I’m sure you are all aware of the fact that trying to get an order in the night before Thanksgiving for a Thanksgiving day or Friday pick up is nothing short of a miracle. He also gave suggestions on how to leave the car safely and give the keys to our neighbor so that my son and daughter-in-law could leave earlier if necessary. I don’t remember the exact time, but I want to say 9:00 or 9:30 this morning I received a text from Todd with the driver info and a pick up and deliver for today. I had a few questions and texted Todd and he called me back in 3 seconds literally. I know this is a long story but there aren’t enough words in the English language to praise Todd for his kindness, his expertise and his attention to what was a very upsetting and distressing situation. No one, absolutely no one does this the night before a holiday and on Thanksgiving morning, this goes way above and beyond service. The driver demetrio was in constant contact with my son and I, and as we speak, the transporter is on the way to my home in Carson City and my children are on the way here.❤️⭐️

I will say that my sales rep and the customer service at ship your car now could not have been more professional and helpful. They responded right away to my calls and tried to resolve the issue as best they could. My complaint, and why I would tell you to not use this broker, is that they hired a transport company that was, in my opinion, substandard. They hired Luma Carrier, LLC out of Ohio to transport my vehicle. Luma loaded my car 5 days ago and I was just told by Luma that the delivery will be delayed another 4 days at least. The reason given was that their truck failed a DOT inspection. An unacceptable issue for any commercial transport company. The delay was not inclement weather or mechanical issues. Certain delays are unavoidable but certain delays are unacceptable. I paid ship your car now to vet transportation companies; to hire only the best and most trusted. Unfortunately this is a situation that can not be resolved. Once your vehicle is loaded there is nothing that can be done. To hire a transportation service you sign an agreement that pick up and delivery times are not guaranteed. But there is no option other than to agree to that. My rep at Ship your car told me that paying a little more than what other brokers quoted was worth it because they made sure not to hire such a transportation company. We pay brokers to find acceptable transportation companies.

ShipYourCarNow is a disgraceful excuse for a company. I trusted them to handle the delivery of a vehicle to my daughter, who serves in the military at Camp Pendleton. I paid extra for Saturday delivery on 4/13/2024. Not only did they deceive me about the delivery date, but they also conveniently increased the price from $1,050 to $1,100, and then sneakily added a $29 fee to the bill, without any prior disclosure. Despite their assurances of Saturday delivery, the car ended up arriving on a Tuesday, leaving me feeling utterly betrayed and exploited. Even when presented with a cheaper option for delivery on 4/15/2024, I foolishly stuck with ShipYourCarNow because of their promise of Saturday delivery. Little did I know that they would fail to deliver on their word, leaving me and my daughter feeling utterly let down. ShipYourCarNow's deceptive practices are particularly despicable considering the car's destination and the sacrifices made by our military personnel defending freedom. They should be ashamed of themselves for taking advantage of us. This company operates with nothing but deceitful intentions, and their actions speak volumes about their lack of integrity. To add insult to injury, the discrepancy on the bill, with an estimated pickup date of 4/9/2024 and an estimated delivery date of 4/15/2024, further highlights their incompetence. The actual pickup and delivery never occurred until 4/16/2024, exposing the sheer implausibility of their claims and the depths of their deceit. ShipYourCarNow is not just incompetent – they're downright fraudulent.

Joseph Gorfien is an excellent customer service rep. He is professional and effecient. I called this company to help ship my truck in one day and Joseph was able to get be scheduled for the next day. Joseph did better in one day of taken care of my concerns vs. another company I booked with over a month ago and two days prior to the scheduled pickup dropped the ball. I would recommend this company to anyone. Joseph is a great example of his company and what customer service is about.

My vehicle had GPS tracking on it (fortunately). Car was picked up in Portland OR, on 5/26, then sat in Vancouver WA for 5 days, then made it to Ontario OR where the truck broke down and sat there until June 5th, then made it to Boise ID where the truck ONCE AGAIN BROKE DOWN, car sat in Boise until June 8th. Car was finally delivered on Tuesday 6/13 a 19 day process. Also car was not delivered by the truck but they drove it to the destination. During this process, Jody Danow at Car Ship Now only had excuses that it was out of his control and no alternate transportation available. During the “break downs” there was zero communication, well almost, only 1 text after I complained car was not moving. If not for GPS it would have been a mystery. Worse than horrible service, borderline criminal. No wonder they want payment UP FRONT which should be a a cautionary tale. Shipyourcar.com outsources to third party gypsy contractors of dubious quality, is happy to grab the money and leave the customer without recourse. NEVER use this company is my review.