P.J. D.
Thank you Todd Carlisle
Several months ago my son contracted with Safe Shipping Auto transfer for a pickup on the 26th after their moving van left, I won’t go into the sordid story, but in a nutshell they lied and missed 3 pickup times, never answered my sons called until I got involved and they were totally rude!! now, for the really really good part, my husband always said I can’t say anything in 27 words or less, but I’m gonna try. I actually picked up my phone and prayed for God to help me, and there was your company right on my screen. Now this was about 5:30 or 6 o’clock Nevada time. I knew it was a longshot who in the right mind the night before Thanksgiving will pick up the phone, but Todd Carlisle did, as soon as I heard his voice all of my frustration of the past several days came out, he was so kind and patient. He told me take a deep breath relax and tell me what the problem is, and he will help me. I was so nervous and stressed. I could hardly fill out the application and he stayed with me the whole time help me fill in the right spaces and all that time he kept telling me to breathe and relax he would fix the problem. so many things kept popping up I talked to him two more times up until 11 o’clock his time and he never rushed me off the phone. I’m sure you are all aware of the fact that trying to get an order in the night before Thanksgiving for a Thanksgiving day or Friday pick up is nothing short of a miracle. He also gave suggestions on how to leave the car safely and give the keys to our neighbor so that my son and daughter-in-law could leave earlier if necessary. I don’t remember the exact time, but I want to say 9:00 or 9:30 this morning I received a text from Todd with the driver info and a pick up and deliver for today. I had a few questions and texted Todd and he called me back in 3 seconds literally. I know this is a long story but there aren’t enough words in the English language to praise Todd for his kindness, his expertise and his attention to what was a very upsetting and distressing situation. No one, absolutely no one does this the night before a holiday and on Thanksgiving morning, this goes way above and beyond service. The driver demetrio was in constant contact with my son and I, and as we speak, the transporter is on the way to my home in Carson City and my children are on the way here.❤️⭐️