ShipsuranceReviews of shipsurance.com

Literally the worst insurance company I have ever dealt with and Pirateship should drop them and use another insurance company. I have paid hundreds of dollars for insurance over the years on shipments and the one time I finally have to do a claim, they are an absolute pain in the ass to work with. Literally obstructing my legitimate insurance claim and continue to ask for one more thing every time I provide all the evidence possible to move my claim forward.

I used pirateship that uses shipsurance. It's a TOTAL FRAUD! You will never be paid. It will never end. It's always another task, another screenshot, another picture, another document, another excuse for why it's taking so long. When you've completed every absurd quest you're sent on, and they can't find any reason to not pay your claim, they just flat out stop responding. Here is what was sent to them and they are still not paying the claim. I Provided the following: Photos inside and outside of the box from recipient of package. Photos of proper packing materials and box carton from recipient of package.Which includes ample amount of packing peanuts and heavy duty bubble wrap. Roughly 3- 4inches of protection exceeding UPS shipping guidelines. Damaged item pictures - several of them from recipient of package. Screenshots of communication from my Ebay account from the buyer/recipient sighting damage and attesting its non repairable. Receipts/Invoice/Screenshots of the purchase amount of shipping and insurance through Pirateship. Receipts/Screenshot of actual withdrawal of funds from my credit card on file that paid for the purchase amount of shipping and insurance through Pirateship. Screenshot of of tracking information showing delivery.. Screenshot of the Sale transaction and invoice from Ebay showing the amount the item sold for. Matching what the insured amount. $700.00 An affidavit written and signed by me that I spoke with the manufacture at their 800# with the date and time and was informed that since I did not originally buy the machine directly from them, I am not their customer and they will not put anything in writing. Also since the manufacture of the machine only deals with clients with corporate accounts. They do not make repairs and do not sell parts. Now as of 6/21/2023 they requested and now have additional screenshots of attempted written communication with the manufacture of the machine, reinforcing my written affidavit provided weeks ago. (again I am NOT THEIR CLIENT and did not purchase this unit directly through them nor do I have a corp. account with them) requesting "something on their letterhead for a repair estimate" dated 6/15 and again for 6/21. Screenshots of the Replacement price of the machine today from 2 separate vendors. Grainger and Zoro. Ranging from $1,900.00 to $4,500.00. Resent all email correspondence and Multiple attempts of contact with Pirateship chat support and emails when Pirateship stopped responding to my claim for 8 days. Written request for Pirateship to move claim along. Notice that customer initiated a chargeback and is attempting to force a return ship. Please note:the box is still with the recipient and has NOT been shipped back. .. Screenshots of my ebay account showing the Claim. The return request. Funds reversed and on hold in my account. Almost 3 weeks now and still asking for more information. How about just pick up the box and inspect it yourself like reputable companies like UPS or Fedex? That would have been way too simple I guess.

Shipsurance is a SCAM! becarful if you are going to use them. For example I am selling a set. Earrings and necklace. One SKU, when it comes to pay me. They are breaking down the cost to half even if only the necklace is broken! Tried to explain that the cost of producing the necklace is more than the earrings to their customer service but they are completely rude, unprofessional and have zero experience in how to treat a customer! The funny part is. They want me to put the price of the necklace and the price of the earring in the product description that way they will not break the price in half.. like what?? Is that a joke. Today received a letter from shipsurance saying Due to adverse shipping claims we are not covering anymore claims. Guess why they said that? Because I asked them to talk to a manager. Few days later I received that letter. Be aware before using these people. YOU CAN'T TRUST A SCAMMER.

Like others have claimed, shipsurance is a total scam. They make it nearly impossible to get paid out of a claim constantly requiring ‘one more thing’ every single time you fulfill a request. At this point the shipping carrier has admitted in writing that they cannot locate the package, I’ve submitted all the required documentation for the transaction and I’ve had the recipient fill out an affidavit. Now they want a copy of a police report for a package the carrier admits to effectively losing in transit and to make matters worse they require the intended recipient to fill it out! I’ve put this insurance on numerous packages never having to have made a claim once until now and they’ve happily kept all that money. Now, the one time I need them to follow through on their one commitment as a business they do everything they can to not have to make good on their business model. Unbelievable. Update: police department stated it didn’t matter who filled out the police report. Police report was filed and submitted and SURPRISE shipsurance is asking for more information. Now they want the other party’s email address even though they submitted and affidavit. Doubling down on the scam claim.

Shipsurance is a SCAM! My package was insured for $1300 and after it got destroyed by the courier, Shipsurance insisted on devaluing the payout amount to fraction of what I insured it for EVEN after providing them a receipt proving I paid $1229.51. They sold me a $1300 policy and now after the package was destroyed, they refuse to honor their commitment. Shipsurance is a TOTAL SCAM!

Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim. So if someone sends a gift, uses freight forwarder, or for any other reason is not at the receiving address they will try to deny your claim. This company has no backbone and should not be allowed to sell insurance services in the US. In response to response. Only after we left truthful review did you pay the recent claims. The company then proceeded to send me a letter stating they would no longer insure my packages. Nice try but no this is 100% for your company Shipsurance bought through Shipstation as you only pay after forcing claimants to jump through many hoops and trying to create new terms. Anyone interested in our experience can contact us as we have exhaustive communications between our companies which clearly show your scammy tactics.

Shipsurance is absolutely a scam. Their policy provides so many loop holes for them to get out of paying the claim that you might as well throw the additional shipping cost in the trash. I will never do business with this scam company again and fully intend to sue them for operating in bad faith and/ or false advertisement. They waited until the customer returned the item to decide the claim and therefore rejected the claim under the customer requesting a replacement and returning the item. Putting it on the customer to take pictures is no way to operate. You will not be allowed to cheat people for long.

THE WORST. WHAT A SCAM. Spends 100s of DOLLARS WITH THEM . Every time something got lost they find some way not to cover you. What a waste of money and time