ShipsuranceReviews of shipsurance.com

They made the process very simple, clear, and concise! My claim was processed and paid out within a week.

So easy to use. Essential for our growing business.

Processed claim very fast and efficient. Great customer service. Reliable insurance company.

We are immensely grateful for the outstanding service provided by Shipsurance. They have consistently gone above and beyond to ensure our shipments are protected and any issues are resolved promptly. Their coverage solutions have not only saved us time but have also provided peace of mind. They have proven to be a reliable partner, always delivering on their promises. Their quick response and efficient handling of claims and refunds demonstrate their commitment to customer satisfaction. We wholeheartedly recommend Shipsurance to anyone seeking exceptional coverage and top-notch customer service. Thank you for your outstanding support!

I recently had to file two claims with Shipsurance. In both instances, I received a quick reply with a list of the required documents. Every time I attached new documents, I was notified that the claim was updated. In one case, I received a partial refund, and in the second, I received the full coverage price for the damaged item. Both claims were completed and paid in about two weeks. All my correspondence with them was done by email. I was happy with the outcome and will use them again.

We ship fairly expensive hand made furniture and home accessories. Over the last 10 years, UPS has never honored a damage claim on any of our shipments, they've always found some reason to deny it. I've always been skeptical of third party insurance in general, and after our experience with UPS, skeptical of shipping insurance in particular. But after a rash of damaged UPS shipments this year, we started buying the additional Shipsurance insurance on our Shopify shipments. A couple weeks ago, UPS did their normal trick of drop kicking a carton out the back of an airplane, completely destroying its contents. We had Shipsurance on this one, filed a claim, and had a payment for the full agreed value in less than a week. I will never ship another high value package without using Shipsurance.

UPDATE: After a very long and repetitive process, they issued the check and we received it in the mail . I was very nervous about this company but they came through and now I am relieved. Thank you !

Shipsurance is a great service that is easy to use, has quick turnaround times for claims, and a hardworking team. Utilizing Shipsurance has significantly increased customer satisfaction for our company's lost and damaged shipments.