ShipsuranceReviews of shipsurance.com

I have been rail roaded and given the run around by ship saver insurance for weeks and weeks now. I have spend thousands and thousands of dollars insuraing hudreds of package. With my first claim ever with them, they refuse to pay it. Going so far as to say i did not use their service on the shipment. Ebay and even their own site clearly shows i did. I am sad about losing this money but even more sad0 that i see i honestly relied on them for all.my packages, only to know now they behave in this manner when a claim is filed. Their site is close to impossible to navigate. Links leading to no where. Then, when i did finally find areas to leaves messages, they were never answered. I had to go through ebay to contact them. That's when they casually replied my package(s) were never covered by them. So sad companies revert to effectively stealing from us normal people with micro businesses. In the future, i will use the more expensive usps insurance, but at least i know the usps is legitimate.

I own an e-commerce business and we spend thousands with Shipsurance insuring every package with a value over $200. A couple weeks ago we filed our first damage claim and it has been a nightmare since. We filed 4 different claims since the shipment consisted of 4 pieces and all were damaged during shipment. Total insured value we paid for was $8800 and we requested just a fraction of that for repair costs after getting a repair estimate (which they requested). Items were packaged to the industry standard and were packaged the same way we've packaged hundreds of items in the past with no issues. Shipsurance requested multiple photos and information repeatedly of the same items. Practicing patience we provided everything that was requested. The last request from them was for further photos of the damage on the items, which we provided. A few days later our claim was denied for "insufficient packaging" which is odd consider the last request for photos from them was for item damage, not packaging (packaging photos were provided weeks earlier). My follow up email to my representative requesting a re-evaluation has gone unanswered for days now. This company will do whatever they can to deny claims, despite us spending thousands with them over the years. It's highly disappointing to now realize we've had false trust in Shipsurance after all these years.

My customer received a damaged espresso machine valued at over $2,500. Unfortunately, they no longer want to keep it because Shipsurance has made the claims process incredibly difficult. To even consider covering the damage, Shipsurance requires two repair estimates. The machine weighs over 100 lbs, and each estimate involves a minimum of 3 hours billed at $100 per hour. That means I would need to spend at least $600 out of pocket just to maybe qualify for coverage, even though the actual repair might cost less than the estimates. Worse, Shipsurance clearly states they will not reimburse the cost of obtaining the estimates, only the repair itself if approved. This policy is completely unreasonable and puts all the financial burden on the claimant, even when the damage is obvious. This process feels like a deliberate way to avoid paying valid claims. I strongly advise other businesses to avoid Shipsurance. They waste your time and money while doing everything possible to deny support. Scammers.

Do not use Shipsurance. After weeks of providing every piece of requested documentation -- including photos, receipts, and a valid commercial invoice -- Shipsurance closed my claim and refused to reimburse me. They engaged in manipulative and deceptive practices, repeatedly requesting irrelevant documentation not outlined in their terms -- including artist confirmation and product reproduction details. These shifting demands appeared to be deliberate tactics to delay the process and ultimately avoid payment. Their reason for denial? That the items "did not remain with the recipient," citing a vague and misleading interpretation of their policy. However, their own terms clearly state: "All packaging material and damaged goods must be kept in the original form as received." This refers to the condition of the package -- not the physical possession of it. In my case, both the item and packaging were fully preserved, photographed, and documented in their original state. The only reason the item was no longer with the recipient was because the customer voluntarily returned it to my store -- a decision entirely outside of my control. This was a valid, insured claim. Their refusal to honor it is not only unprofessional, it's unethical. I strongly caution anyone considering Shipsurance -- their business practices reflect a clear lack of integrity, accountability, and respect for their customers.

I bought insurance on a package that the insurer now says can't be insured. Why did they let me buy the insurance if they're not going to insure it in the end? Sounds like a scam to me. Don't buy insurance from this company. They don't come through in the end.

Their policies makes no sense. The package I sent was Stolen. However, they requested a picture of the box with the label on the box. How is that even POSSIBLE.

Shipsurance denied my small business a claim (the first claim in nearly 4 years of business). I am diligent about insuring boxes that are over a certain amount because as a soap manufacturer, it's not a product that is easily replaceable, due to a long curing process. We landed a custom manufacturing account with a small business in California, and to my shock, one of the two shipments was damaged entirely. The soaps were unsellable, the box was even wet on the inside. I've shipped to all 50 states and I've never seen a box arrive with contents so badly handled. I remembered that thankfully the box was insured and thanked the small business partner for taking so many pictures. I, as the shipper, filed the claim. Then, Shipsurance started asking for MORE pictures. We submitted over 10 pictures of the damage. The process dragged on, when they asked, again, for even more pictures. I've never felt more disrespected and taken advantage of as a small business owner until I came across Shipsurance. Stay far away from insuring anything of worth with this company, they won't believe you even with ample proof, and will deny your claim entirely. I am convinced this company is a scam, and why PirateShip has now gone a different direction with shipment insurance. I wonder how many small businesses suffered because of Shipsurance, I know for sure, my small business is now out $500.

Own a furniture company and we ship a decent amount of items. First time I've actually had a damaged item and had to file a claim, only for it to be declined. These guys are just like any other insurance company!! They will decline you unless you go above and beyond to document every single little thing with picture proof, which let's face it is impossible, especially for the recieving end to do. My claim was denied because the buyer could not take pictures of the packaging. Buyer did not notice the damage until later in the day once the packaging has been discarded. I really don't understand what these guys expect? They seriously expect buyers to take images of the packaging material? Before removing the item!! So they can see how it's packed. We happened to actually take an image of the actual item in the packaging before shipping it. We dont normally do it but sometimes we will for training purposes. Anyway, we provided these images but got denied because they didn't come from the buyer, funny right? Anyways these guys are a joke and we will not be wasting our money on insurance anymore with them. I advise others to follow Suite.