ShipsuranceReviews of shipsurance.com

Thank you for resolving may claim. I advice everyone to think before they use this company. I shipped a package and purchased insurance with this unresponsive non sense company Shipsurance. The package arrived to the customer broken filed a claim and uploaded all they ask me for it you can look at the bottom of this message the claim history also made a phone call to this non sense company and talk to the supervisor and she advise me to contact the customer for a pictures of the package wish the customer opened and threw it send me pictures of the damage and contacted Shipsurance and told them the customer threw the package the advice me to take close shot and upload the message wish I did and they came back and said case closed because i never provide the with the info they needed wish is a lie if everyone please see as I stated before at the bottom of this message that I have done everything they needed but still they denied my claim. And someone may get back to me from Shipsurance saying thank you for one star review I will answer you I wish there is less than one star i will posted. if they don't honor my claim I will file small court a claim against this company and I wish everyone else do the same. Supporting Documents Date Updated: 4/20/2021 Status: Closed Notes: The Date Updated: 4/20/2021 Status: Under Review Notes: Submitted to underwriting. We will contact you if more information is needed. Date Updated: 4/19/2021 Status: Pending Docs Notes: ** Most recent document was too small to read. Date Updated: 4/19/2021 Status: Pending Docs Notes: Pending items needed: - Please provide a screen shot of the buyers message regarding the packaging. Date Updated: 4/13/2021 Status: Pending Docs Notes: Internal Update Date Updated: 4/12/2021 Status: Pending Docs Notes: Received: - Photos of damaged item (Emailed or mailed, only. Faxed photos will not be accepted). Pending items needed: - Photos of internal and external packaging (Emailed or mailed, only. Faxed photos will not be accepted). Date Updated: 4/12/2021 Status: Pending Docs Notes: Received: - Copy of invoice/proof of value. Pending items needed: - Photos of damaged item AND internal and external packaging (Emailed or mailed, only. Faxed photos will not be accepted). - Repair estimates or letter stating not repairable. *Provide complete photos, first, so we can determine if this is a total loss.* Date Updated: 4/12/2021 Status: Pending Docs Notes: Pending items needed: - Copy of invoice/proof of value. - Photos of damaged item AND internal and external packaging (Emailed or mailed, only. Faxed photos will not be accepted). - Repair estimates or letter stating not repairable. *Provide complete photos, first, so we can determine if this is a total loss. Just to let everyone know that I have forwarded all the information they have requested but still they denied my claim I think the person handling my claim her name Emma when I call and hear my name she don’t want to talk to me I do not know why even if I leave message she will not call back. It looks like I need to file small claim court against this company that is my last option.

After further contact with shipsurance rep we were able to receive insurance for lost package with rep being very understanding about the case. Thank you