TANacious Sunless T.
Shipsurance does a wonderful job
Shipsurance does a wonderful job of standing by their word.
Response from ShipsuranceJun 2, 2021
Thank you, TANacious! We are here when you need us.

Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."
Shipsurance (shipsurance.com) has 270 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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TANacious Sunless T.
Shipsurance does a wonderful job of standing by their word.
Response from ShipsuranceJun 2, 2021
Thank you, TANacious! We are here when you need us.
Amber M.
Best Insurance Company. They are very responsive on claims submitted, it takes only a few days. The intergraded website with all submitted claims is awesome, easy and fast. I recommend them 100 % to all you guys are awesome!
Response from ShipsuranceMay 10, 2021
Amber - Thank you for taking the time to detail your experience. We are happy we have been able to cover your packages and take care of any shipping claims in a timely manner. Great review!
Maria C.
Key is having photographs of the item as it was packed. And then after when it was received showing all sides of box, label and inside as it was opened by the recipient. Shipsurance website pretty easy to follow although, at one stage it does ask for you to provide information but it does not give you a way to give the information it asked for back to them - so that part is a little disconcerting. But overall, easy and clear instructions. So far a very good and satisfying experience.
Response from ShipsuranceMay 10, 2021
Maria - We appreciate the detailed review! If you ever need to send us anything you can email our claims department and reference your claim number.
Linda S.
Quick payment of my claim. Very professional. Thank you.
Response from ShipsuranceMay 6, 2021
Linda - Thank you for the great review!
Jennifer F.
Very good customer service. The only thing I would recommend is making the terms and conditions more visible.
Response from ShipsuranceApr 21, 2021
Jennifer - Thank you for the great review and the suggestion.
Pavel
We buy insurance for our packages at shipsurance for a year. Everything is good! We had 6 insurance damaged claims that were closed quickly and we've got compensation.
Response from ShipsuranceApr 16, 2021
Pavel - Thank you for the kind words!
Jill S.
These guys went above and beyond for us with our claims. We couldn't be happier and more thankful to have such a good insurance company on our side. Special thanks to Vanessa!
Response from ShipsuranceMar 30, 2021
Thank you, Jill! We appreciate the kind words and we will pass them on to Vanessa.
Robert
USPS includes free insurance for priority mail shipments. That's great, but most people...including us..say they refuse to pay legitimate claims. Just try and collect! We have been aware of this for a very long time and have been purchasing our insurance coverage from "Shipsurance" a private insurer for many many years. This company has treated us the way an insured customer should be treated and we have never had an issue with any legitimate claim...ever. Insurance from USPS is a joke and a complete waste of money. Too bad but true. Go with Shipsurance and you really ARE covered!
Response from ShipsuranceApr 16, 2021
Robert - Great review and explanation of our offering. This is why we are here! We are glad we have been able to support your business when we were needed.