ShipsuranceReviews of shipsurance.com

A SCAMMER IS ALWAYS A SCAMMER!! After posting the review here, they were quick to leave a comment and asked to contact them with a case number so they can look at. I was dumb enough to do it, emailed them, and they replied like this: "The claim has been closed. Loss, damage, shortage, or non-arrival of any parcel or freight and the contents when it is obtained by trick, false pretense, or other fraudulent schemes is excluded from coverage." Lmfao, this is exactly what I have gotten from the first day, no explanations what exactly the "trick" here when I put a f**ing long essay together to prove my situation. EVERYONE BEWARE! They're active here so they can pretend like having a good customer service but will straight denying your claims just to run away from covering you. DO NOT make the same mistake as me.

Shipsurance is a company that cannot be trusted! In June I mailed a package valued at $220 by USPS with signature confirmation through Pirateship. The package was lost in the mail and is still listed as in transit. I sent in all of the information requested by the due date. The company then asked me to have the recipient complete an affidavit confirming that the package was never received. I explained to Pirateship that the recipient's sister purchased the package and I had no contact at all with the actual recipient. I was confused about the affidavit since Pirateship is showing that the box was never delivered. I explained this and Shipsurance stated that the affidavit must be signed or the need verification of a charge-off or refunded. I had already provided proof that the basket I customized was replaced and there was no refund or charge off. Well, Shipsurance denied the claim although I had provided everything I had. I was the purchaser of the insurance and I had no idea that I would need to have someone else to provide information besides myself. How could I possibly get someone to complete a form that I have never met or communicated with? You would think that verification that I replaced the basket would have been sufficient. Pirateship then tells me I could appeal the decision and provide details about the affidavit. Well, I have provided everything and I have nothing new to tell them. I may still attempt the appeal however, if they ignored the information before why would they pay attention to the exact same information now? I also contacted Shipsurance and was informed they do not speak with purchasers of their insurance but only sellers. I sent an email and never received a response. I also left a voice mail for Val, the Pirateship representative, and received no response. I honestly believe Pirateship nor Shipsurance took the time to review all of the screenshots and the information I provided. After all, it's not their loss. Be careful if you utilize this company.

Horrible. UPS insurance is better and that's not saying much. I sent all the paperwork they requested just to get denied. Don't waste your money or time with this company!

Horrible. I had to keep submitting my materials to the same agent who either ignored the information I sent or was purposely delaying my claim by pretending she did not have it. I sent the claim information 3 times and finally had to reach out to a supervisor. The claim stretched out for months and was only $99

Had a really bad experience with Shipsurance with a recent claim. The impression that I get is that they will try very hard to not honor a claim based on one of the many loopholes that they have. They advertise themselves as full-coverage insurance for your shipping needs, however, their coverage is very limited, and the fine print is extremely exclusive. They went as far as suggesting UPS damages packages on purpose. I'm extremely disappointed and hope this helps someone down the line avoid the same predicament. EDIT: Their response is just for show, I've been dealing with their claims department, they've denied the claim and the appeal.

Terrible. Love collecting premiums but good luck ever getting paid. DO NOT USE THEM. Self insure or use other insurance.

They attempt in any way to not pay out to you. Horrible company. Would not recommend using them in any way shape or form.

Uses loopholes to avoid paying out. In my situation, the item was returned by the buyer because the ebay return window was closing. Because the buyer returned the goods before the claim was closed they refused to cover it. Id recommend choosing a different insurance provider.