ShipsuranceShipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."
Shipsurance (shipsurance.com) has 270 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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PH
They will do everything they can to avoid paying out the full amount. They will pay as little as possible and find any reason to avoid paying. Terrible experience and company. Avoid at all costs.
Response from ShipsuranceMay 24, 2022
Paul Hung - Your claim was filed and approved to pay the same day.
Reagan L.
Paid for $500 worth of insurance. My package was lost, once it was found it was soaked with water. Ruined 30 items and now they are saying they cannot replace it. Why did I pay for insurance if it’s not actually covering anything? 10/10 WOULD NOT recommend and will never be back.
Response from ShipsuranceMay 23, 2022
Reagan - We understand your concerns. If a package is delivered and left out in the rain for days that is an unfortunate situation. We cover the packages while they are in transit, not after delivery. Give us another chance as we have been covering eCommerce sellers for over 18 years.
Pavalan
Horrible Customer Service. They are not transparent. Waste of money and time. I did not get any coverage for my international shipping. I will give 0/5 rating.
Response from ShipsuranceMar 25, 2022
Pavalan - We are very confused as to your rating. We cover shipments that are lost or damaged in transit. Your shipment was not lost or damaged. Please call us so we can discuss.
Jack B.
An absolutely terrible claims process has revealed this to be a scam "insurance" company. They have hundreds of customers that probably don't realize that if your company logo is on your packaging, they aren't insuring your shipment. This might not come to light until you file a claim and they show you the fine print. Out of a three box shipment from the USA to Germany, one made it to the customer, one got returned, and one was lost. With zero investigation they assumed the lost package was stolen because we have our logo on the box and only paid us half of the value. We have subsequently decided to take our business elsewhere.
Response from ShipsuranceMar 22, 2022
Mr. Butts - We are happy to discuss our coverage with you. There are no assumptions in the claim adjudication process. If something is excluded from coverage that means it is not covered. Give us a call and we can discuss risk mitigation techniques.
mk
Terrible Company. Avoid at all costs! They will screw you over and blame it on their fine print.
Response from ShipsuranceApr 8, 2022
mk - Please call our office to discuss. There is no information here.
MAX
DO NOT USE THIS COMPANY ITS A SCAM THEY MAKE YOU PAY PREMIUMS AND THEN WHEN YOU NEED FOR A CLAIM TO BE PROCESSED THEY ASK FOR A LOT OF USELESS DOCUMENTATION ONLY TO SEND YOU A LETTER THAT YOUR CLAIM WAS DENIED AWFUL COMPANY.
Response from ShipsuranceMar 12, 2022
Max - This is definitely not your normal experience as you have many successfully paid claims. Please call our office to discuss.
C C.
Do not bother buying this through Shipping Easy, they don't follow their own policies and create all these excuses, 40 days past on two claims and they refuse to refund. Also don't believe these so called "positive reviews" likely fabricated. News flash you have a low review rating so it’s not just me complaining, some of these reviews are identical to my experience. I talked to your rep and she has neither had a manager call me like I asked and has yet to show me where is writing and that has my agreeing to this “new requirement”. Looks like a civil court filing and a judge making you refund me is how it’s going to go.
Response from ShipsuranceMar 2, 2022
Cynthia - Thank you for the second negative review. We are happy to discuss your claims with you. Please reach out to your claims representative so they can explain the process. Additionally, all the positive reviews are 100% from happy businesses and sellers!
Armando A.
Purchased a label through pirateship and paid the extra insurance with ship insurance they have literally dragged this out for months and have yet to pay me out after ups completed there investigations
Response from ShipsuranceFeb 11, 2022
Armando - We are happy to look into this for you. We cannot find any claims in the system under your name. If you can provide the details we can research for you. This does not sound right as claims are not "dragged out" unless we are awaiting documentation.
