ShipsuranceReviews of shipsurance.com

spent APROX. $50,000 to $100,000 for many years with SHIPSURANCE SHIPSTATION and maybe One claim in 10 years !!!! AND THEY WILL NOT PAY A CLAIM --HIGHWAY ROBBERY!!!! DO NOT USE THEM

I shipped through pirateship. UPS lost my package and shipsurance is doing everything in their power to avoid paying out. Ridiculous amounts of proof and documentation that UPS wouldn’t even ask for. On top of that, they want to lower my claim value to the lowest price they could find on a used item on eBay! Seriously messed up and unethical.

I submitted a claim for a broken item. I have provided 5 docs and pictures. They have still not paid and keep demanding more pictures. I cannot recommend this company as the time to file a claim is not worth the lack of payment.

Shipsiurance poses as a shipping insurance company eyt denies 100% of its claims. It requires (after SEVERAL SEVERAL) separated asks for additional information down to showing a video of a shipping label being placed onto a box (SERIOUSLY?!!!) This is an INSANE level of proof to have to deliver and as such SHOULD be notified PRIOR to accepting funds to insure packages they will NEVER actually insure. In effect- this is an INSURANCE SCAM. This MUST be regulated and or fined for it's negligence, abuse and misrepresentation.

As you can see their response is to blame me for not doing what no small business can afford to do. If I have to have a paid appraiser on staff to use their insurance it doesn't make financial sense to use any of the companies that they provide insurance for. I used Pirateship to send my package because their rates were better than going direct to UPS. If I have to have a paid appraiser on staff to meet the demands of Shipsurance then I might as well UPS directly because in the long run it's much cheaper and I won't have to jump through hoops that make no sense.

DO Not, absolutely do not use this company. Fedex lost a package and when I filed a claim through Shipsurance they told me that I would have had to have a formal, by a qualified, appraisal company before I shipped the package. So... if I ship 60 packages a month I need a staffed appraisal company to be on call whenever I want to ship a package? Who in their right mind would agree to that? What a scam!!

I started using Shipsurance because of their integration with Shipstation. I have payed insurance for over 150 packages, when I had to make my first claim they requested tons of random information (Even more than FedEx) which I provided and then ended up denying the claim becacuse my packaging is not generic and has my brand logo in it. They should explain their service before accepting companies' money. Very bad work ethic and I am already looking for options to completely close my Shipstation account. I will learn from the mistake of ever making business with this kind of unprofessional and unethic companies. Lesson learned Reply: All your replies to negative reviews are justifying your sketchy and shady methods of business. When you deal with business owners you should not try to navigate your way around the obvious lack of information in your service that leads to people paying for a service that they do not rely on, SPECIALLY insurance services. Plus, having my logo in my box would be an excuse if my box was stolen but it was smashed to pieces by FedEx. How does that benefit me or my customers? I had to give a full refund to the customer because I actually value them and I would never make an excuse to avoid fulfilling my duty with them. Keep up the bad work, maybe you will eventually go out of business.

This company will do anything imaginable to avoid paying a claim no matter how well handled and documented. Absolutely astounding excuses...