ShipsuranceReviews of shipsurance.com

I just started the process to file my first claim and it's clear that they (and USPS) assume that I am lying. I dropped my package in the mail collection box in my neighborhood as I have been for months, and for some reason this package was not scanned in and is showing that the post office has not received the package and only a label has been created. For 2 weeks I have been trying to get some level of an informative response from USPS to no avail. Today when I filed my claim Shipsurance responded saying I need proof that the package was received and I need to reach out to USPS. If I had proof the package was received, I would be talking to the post office not Shipsurance. It's unfortunate that most of these shipping applications use Shipsurance. I don't have confidence that Shipsurance will refund the product I lost. I may have just as well saved the money I spent on insurance to also save myself of the headache of filing a claim for a shipment no one believes I shipped. But now here I am, and I need the value of my product back, so I will continue to fight for my refund. Even the "customer service" responses to these complaints show that customer service is not a priority for ShipSurance.

My review will read as follows: This company should be out of business. They claim to insure anything but they do not, I've been professionally shipping items for years now and due to Stamps.com I am forced to used this pitiful service. I made one claim that actually was paid out after a lengthy argument with a useless employee of theirs. After shipping hundreds of packages insured with this scam of a company. I receive an email that reads: "Due to adverse shipping claims, it is hereby understood and agreed that, effective from the above date, shipments requiring coverage for "my name", on behalf of "my name", and on behalf of the household or business of "my name", are excluded from shipping insurance coverage issued by Shipsurance or a Shipsurance Insurance Services partner." What a joke, they also denied 3 other claims of mine that were part of me shipping 14 large double corrugated boxes with various household items across the country. UPS absolutely destroyed them and ShipSurance claims I had "insufficient" packing materials because I put too many items in these 24x24x21" boxes. Regardless of the fact I had about $50 worth of bubble wrap and other packaging materials to insulate everything properly but the boxes showed up torn apart and many were dirty or crushed. So basically at the end of the day they don't cover you if they choose not to, which they can choose to do at any point.

I have been trying to file a claim with shipsurance for a package that my customer did not receive for over a month now. They are SO very hard to deal with. Since I purchased the label through Shopify, UPS is no help as they want the claim to be filed from the purchaser... yet shipsurance wants me to file a "tracer" with UPS and they want a result from them before paying me out. They want proof of invoice, which I provided in 3 parts - but they said it needed to be all one page. So I zoomed out my screen and uploaded the VERY long invoice and now they said it needs to be a clearer version (hence why I screenshot the invoice in parts, so it would be clear). So here's my question - WHY does shipsurance get to keep the payout for this missing package? I paid to get the extra insurance coverage. I bought the label through them - why do I have to jump through all these hoops for over a month to "prove" that I sent a package and what was in it. Why do I have to file a claim with UPS? Isn't that the point of paying for 3rd party coverage? Insure your packages directly through UPS. They are so very easy to work with.

why would i endorse this app? you have treated my business like a second class citizen.... you have supercilious expectations that are juxtaposed to the marketplaces in which we sell. Your process is over bearing, cumbersome and lacks full-disclosure.  Your seem like a scam but you are the only option for those of us who use shopify!!!

Let me preface that I hardly pay for shipping insurance on items I ship unless it's worth a lot or a fragile item. I have never filed a claim before but this was my first and my goodness I have never felt more robbed in my life of time and money. I sold a product on eBay where the product was claimed as damaged. eBay requires that items are sent back to the seller and then the buyer will be refunded after it is received. This in itself will "result in the denial of the claim," as you are expected to hold onto the item and packaging from when it was damaged. I had opened a claim at this point before the return but the claim also took 20 days. eBay had already required the item be returned to me which was totally out of my control and they know this. They will use their "Terms and Conditions" or fine print to squeeze out any liability they can to steal your money and you won't see a dime for a SERVICE you PAID FOR. And before I finish, I provided them with more than ample pictures and information, with multiple follow up emails. I gave them everything they wanted and then some which shouldn't even be necessary. Please learn from me and never send them another penny, thanks.

Due to recent Covid19 protocols, USPS has allowed carriers to sign for packages on behalf of the recipients and then leave the package unattended on their doorstep but mark the package as "delivered/signed for". Shipsurance has failed to adapt with the times and will continue to deny any claim if the package is marked as "delivered," regardless of the actual circumstances. Does USPS want to admit that this policy hurts their customers and take the blame for it? No, no they do not. Insurance should give you the peace of mind in EVERY shipping loss circumstance, not just the slam dunk cases. The latest Shipsurance response: "I suggest contacting the carrier to see if they can provide a letter confirming the item was not properly deliverer. If that's no available you can always open a loss claim with them for the free $100 liability and once that's paid we can move forward with your claim." Sure thing, sit back and let me do your entire job for you. You're a big help here. Actual service rating: 0/100

This company is a joke rejecting a claim simply because the package has not been opened within 15 days. I will make sure to not use them in the future again and take my business elsewhere. One of those companies that get you by the small print and have as unfavorable terms as they possibly can. Not recommended. Stay away.

Scammers. Of course Etsy collaborates with these jokers. Here is one of many situations I ran into in which no ethical customer service was received. Sold a concert T-Shirt to a buyer. Paid for the flat rate shipping with appropriate coverage in case it was lost or damaged. Never showed up and customer requested a refund. Pretty fair for online shopping these days. Filed a pain in the ass claim with Shipsurance to re-coup the lost sale. Months later, Shipsurance rep named Emma emails me. States I owe the claim amount back to them as the package was delivered. No way to verify if that was actually the case and or the condition of the original item. The mob should get into this line of work, easy pickings against online sellers.