ShipStation Reviews | Read Customer Reviews of shipstation.com

ShipStation Reviews | Read Customer Reviews of shipstation.com

ShipStation reviews

693 approved reviews, newest moderated first

Luis C.
Feb 19, 2021
[updated] What the heck is going on over there.
Update 0224: Storms in Texas - somewhat understandable business interruption. One point for climate change. Underlying issue being addressed by the team. Solid communication and resolution process now in place. What the heck is going on over there. Call the support number 3X - "no agents available...try again later". Is this 1987? Tried to use chat feature - only brings up the FAQ. This is not I forgot my password crap we need to auto-populate the VAT and EORI numbers in customs declarations. WHERE ARE YOU?!
Response from ShipStationFeb 19, 2021
Update 0224: Hi Luis, Thank you for taking the time to update your review, and your understanding in light of the adverse weather conditions in Texas. It's great to hear that we're working together to resolve your issue. Many thanks, Jonathan ShipStation =============== Original response: Hi Luis, Thanks for leaving the review and bringing this to our attention. I'm sorry to hear that you've not been able to reach our support team. Unfortunately, they've been hit by the severe weather conditions in Texas this week and are working hard to ensure that they continue to provide an exceptional level of support. If you could email us on [email protected], I'll look into this for you to see how we can resolve your issue. Many thanks, Jonathan ShipStation
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Chuck
Dec 28, 2020
SUPPORT IS A JOKE!!!!
Zero help what so ever! My account "manager" Nathan told me to "play around with it". Now I am finding out they charge an extra fee for helping you, but I was still in my 30 days free. When were they going to tell me the cost of the extra help with support? Worse support ever!
Response from ShipStationJan 8, 2021
Hi Chuck, Thanks for taking the time to leave the review. I apologize for the frustration, but ShipStation does not charge extra to get support help. If you'd like to email [email protected] with more details, I'd be happy to look in to what has happened here. Many Thanks, Daniel ShipStation
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Eric
Dec 16, 2020
Will not integrate with walmart as they claim
We tried to integrate this with our walmart account but continually ran into a connection error They were nice at first, saying they're looking into it. Even after it got escalated to their highest source multiple times, Its been 3 months now as of today and no updates. Every time I email, I kept a canned response saying they're looking into it. I reached out to our account manager twice and he finally informed us to just look for another software. Overall a pretty lame experience , especially considering their own employees recommend something else !
Response from ShipStationDec 18, 2020
Hi Eric, Thank you for leaving your feedback. I'm sorry to hear you've not had a great experience. Our team is focused on ensuring all sellers are set up for success. Unfortunately, it sounds like we dropped the ball on this one. I know the account management team worked on your account with you, and would be keen to work through the issues you encountered during your trial. It would be great to have you back on board. If you're open to that, please email [email protected] and we'll get back to you. Thanks, Jonathan ShipStation
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Igor
Dec 15, 2020
Works great and easy to use
Would definitely recommend it to any store owner. I've been using it since 2015 and don't want to switch to anything else! Easy to use and works mostly fine. The support is always happy to help and for the price, you won't find a better solution!
Response from ShipStationDec 18, 2020
Hi Igor, Thanks so much for your thoughtful and detailed review of ShipStation. If there's anything else we can do to help, please let us know Best, Daniel ShipStation
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Laura
Dec 8, 2020
Yes definitely sign up for Shipstation.
Thank you Shipstation. You make my shipping EASY. I have just sent my first international shipment. It blows me away that I can get orders from my website and it is so simple. Your staff are excellent in answering questions. Congrats on the University learning videos this really helps to speed learn. HIGHLY RECOMMEND!! Thank you again, can't say enough good stuff.
Response from ShipStationDec 18, 2020
Hi Laura, Thank you for taking the time to share your feedback and thoughts with us. I know the support team involved in working with you appreciates your feedback. Best, Daniel ShipStation
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SMOKO E.
Nov 10, 2020
Great Customer support
Though I have been having issues getting this set up, none of these issues have been Shipstation's fault and they have been nothing but helpful.
Response from ShipStationNov 10, 2020
Hi Jon, Many thanks for taking the time to post your review. Sorry to hear you've encountered issues, but I'm delighted to hear the team has been helping you to work through them and get you set up. We look forward to working with you and helping your business grow! Many thanks, Jonathan ShipStation
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Shelly
Nov 6, 2020
Very helpful
First class service thanks Jonathan
Response from ShipStationNov 9, 2020
Hi Shelly, I'm glad we were able to help you! If you need anything further, please email us at [email protected]. Many thanks, Jonathan ShipStation
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Mark H, Hawkley, H.
Nov 5, 2020
Shipstation middleman massive delay
As a recipient of goods from ShipStation they are terrible. They have sat on my goods for at least two weeks now and it has finally been forwarded onto Hermes for delivery today. As a 'customer' of many here who provide the products/services we all need I would suggest to go elsewhere for your shipping solutions as many customers will blame the vendor for the delay without realising that their purchase is being held up by the middleman Shipstation.
Response from ShipStationNov 6, 2020
Hi Mark, I apologise for the frustration, but ShipStation does not hold our client’s products as we're not a fulfilment house, we provide cloud-based order and delivery management software. If you'd like to email [email protected] with more details, we'd be happy to look in to what has happened here. Alternatively, please contact the merchant you placed your order with, as they should be able to assist you. Many thanks, Jonathan ShipStation
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