ShipStationReviews of shipstation.com

I had a PayPal account for over a decade and always shipped stuff out using PayPal with no issue. They switched to ShipStation which I thought was pretty cool and so I continued to use PayPal to ship since it’s a free service. Just today, I was charged a random $5 out of nowhere. Nowhere on my account indicated any billing payments, no shipping label made, no shipping adjustments, no subscriptions, nothing. Yet PayPal allowed ShipStation to charge me. I understand $5 isn’t much but I don’t want this to consistently happen. I tried to get an explanation from PayPal who is ShipStation’s PARTNER. They told me to use the resolution center. I use it and I have no options to figure out what this charge is so I put it in as an unauthorized charge. I spent a morning hassling myself going through Paypal’s security verifications including changing my password even though the charge I reported was from their OWN partner! They denied my dispute saying that the charge wasn’t unauthorized and that I “agreed” to it so they didn’t give me back the $5. I live chat for further explanation only to get a snarky agent who told me that I don’t “have to” use ShipStation even though that was irrelevant to the problem. Overall, I say stay away if possible! Based on stories I’m reading online, it seems that this company has a terms of agreement where you agree to let them overcharge you in case for their mistakes for up to a year. If your package dimensions or weight is incorrect, they will also charge you without telling you for up to ONE YEAR. None of these charges are clearly laid out anywhere. They just bunch them up to a random price and just hit you with it. Very shady! I've just signed up with Shippo today and would never use ShipStation again due to their unethical billing conditions.

technical support ignore the request and dodge the responsibility. Their reporting function is totally broken and not able to use....

Well so far not good at all Well so far not good at all. Customer care seems completely none existant. I started a 30 day trial period to assess if SS would fulfill my business requirements. The user interface seemed quite nice and intuative. Booked in a getting started call with my acc manager. He did not show. I tried to cantact him and was told he had a previous call over run. Ok so i tried calling which never gets picked up. Tried emailing... no reply. I eventually tried the online chat as i needed advice on editing packing slips... im then told i cant do that as not in trial period.. my account was changed to full monthly acc the day i started the trial ?? i never did this so guess the sales guy gets a commision for opening accs. So now told i can only access this option by paying the increased access level... But i just want the trial... Shame the customer service is so bad. ive raised a case 2862274, but dont expect to hear back as the chat agent just states what they see on the system and thats all they can go by regardless of the many emails i received stating otherwise... i will be looking elsewhere for a business partnership i think.

The awkwardness of shipstation's takeover of paypal shipping has been a real nuisance. Should have been easy, was not, still not able to ship packages with that account. Unable to "onboard" with known successful paypal username and password because some genius programmer decided that the username needed to be in the format of an email address and set up a filter. Bad programming gives bad results.

At first, ShipStation seemed easy and great. I had an initial call to talk through a mock order, which went fast and smooth. Then, I have a real order and just want to make sure that I am doing it right. I asked many many times for another phone call. I finally got a couple answers via email and then it went quiet again. The label printed incorrectly. My customer has been waiting a couple weeks now. And, I still can't reach a live person at ShipStation to get the label printed correctly. And, I don't know if my account will be charged again if I print another label. I was tempted to give one star, but my rep seemed nice and did say she was backed up with phone calls. I asked to just get put on the phone schedule and have not received any time slot availability. Luckily, I don't think I will have to use this service very often. If I could just get a 5-10 minute phone call, I think it would remedy the situation and i may think about continuing my account. But, looks like I'm going to cancel.

NIGHTMARE. SLOW IS AN UNDERSTATEMENT. YESTERDAY I PRINTED A LABEL WITHOUT ISSUE IN PAYPAL MULTI ORDER SHIPPING; TODAY IT FORCED ME INTO SHIPSTATION, AND THE PRINTER HAS YET TO PRODUCE A LEGIBLE LABEL, NEVER HAD A PRINTER ISSUE WITH PAYPAL. I AM STILL TRYING TO SORT IT OUT BECAUSE THE PRINTER IS PRINTING CLEAN AS A WHISTLE ON EVERYTHING EXCEPT SHIPSTATION. SOMETHING IN THEIR SIGNAL IS NOT MAKING INTO MY SYSTEM. AND DEREK IS AN IMAGINARY INCOMPETENT TRYING TO SAVE THIS SHIPWRECK.

ShipStation is complete garbage. There is a delay, often a VERY LONG delay until orders migrate from PayPal toShipStation. I have had a PayPal account for 20 years and it’s been a wonderful company to work with. Excellent customer service here in America, FLAWLESS AND INSTANT shipping software they had in house. They partner with these incompetent people and it is living hell. I already work 14-16 hours a day as a small business owner and I don’t need my time wasted with this garbage. The chat help types the speed of a five year old which makes me assume they are overseas and struggling with English, they want screenshots if my PayPal account, after all that sorry, We will escalate the issue. The issue that is takes up to TWO DAYS for a transaction to show up as being able to print a shipping label. My products are animal health related and my customers have urgent needs that can’t wait an additional two days for a shipping label to be available. What a NIGHTMARE! Absolutely unacceptable, I do everything possible to provide high quality and FAST service to my clients. The international shipping is even more of a joke. They have some third party garbage customs processor they partner with. The label doesn’t even have your customers address on it. Last label I made for an order to go from Oregon to BC it is sending the package to a processor in Los Angeles before sending it back up I-5 to my customer in BC. What a joke, my post office didn’t even know what the heck was going on when I showed them the package and said they wouldn’t be comfortable with that either. You people have a horrible company. Please don’t reply with “Sorry” or “e-mail us” cause I won’t, your company has wasted enough of my time. I hope PayPal dumps you people soon and things go back to the way they were which WORKED!

Dominic is super responsive and helpful and went beyond regular service to ensure that I'm sufficiently set up to begin taking orders when I open my store next week. He has been communicative, prompt, well informed, knowledgeable, polite and more. I really appreciate Dominic's top notch service.