ShipStationReviews of shipstation.com

HORRIBLE SCREW UP. 5 DAYS ALREADY, PROBLEM NOT RESOLVED. WE HAVE NOT BEEN ABLE TO SHIP FOR 5 DAYS!!!! SLOW AND USELESS

ShipStation is great when it works, but when it doesn't, it's a business critical tool our of action. Support are useless, giving generic responses constantly and not reading the body of the message. When you can eventually get through to 2nd line support, they ignore you. Business critical tool out of action for a month now, with no fix in sight and ignored emails. It's a great tool, but they really need to overhaul it top to bottom. Constant issues. Currently cannot create manifests or edit addresses. Last month, couldn't change the postage service unless I set the address to a different country, and then changed it back again.

This company is HORRIBLE. The problem with Shipstation is that it requires integration with Stamps.com to purchase the labels and their integration is awful. They give you a price for a label and then you have to deposit the money in your Shipstation account, then purchase the label. When I do that, I get an error message. I go back and check my account balance and now it says I have a different balance than I did a minute ago. I add more money and go back to purchase the label. I get another error message. I go back and check my balance again and it is different amount. The system just eats my money and won't let me purchase labels. I spent 2 hours with customer support trying to get to the bottom of it. I had to reauthorize my Stamps.com account, which I didn't even know I had. Apparently when you open up a Shipstation account they also open a Stamps.com account, which is who Shipstation actually gets the labels from. This system is an ABSOLUTE nightmare. A label should take a few minutes to purchase. Not hours. Yeah, you save money but it doesn't work half the time and you have to chase customer service around. They are all very nice and helpful when you do talk to them but I need something that is functional, not this mess of a system. Look elsewhere.

For 4 days I can't ship anything because of a glitch with what I was told is a ghost carrier on my account. Support will not respond and there is no one to call unless you pay for an enterprise account. This is not the first time I've had issues like this. It is unacceptable for this poor level of customer service, especially for a software service that is this vital to running a business. Truly unbelievable.

Overcharged me $844.89 and I can't get it back. They said it would be 3-5 days then marked the ticket as solved. It has been 20 days and all they did was charge me $51.14 for maybe a support fee???? No explanation. Crooks!!! Don't do business with ShipStation!

Really poor experience send three parcels to Europe via IOSS all were charged VAT on delivery. Contacting customer service is so painful they just keep repeating cut and paste answers. I got in touch with UPS and they let me know shipstation were posting the data in the incorrect feilds. I have tried to let them know about the issue but so far failed to get any useful response.

I should have stayed with Shipworks! This shipstation app is terrible; ongoing issues every other week! Today is the last day for me, we cannot print ANYTHING all day long! Thankfully we have the stamps.com account going so we can process everything manually which takes a lot more time. Coming back to Shipworks! BTW, if you want to get a support......FORGET IT!

I am still waiting for a refund from them for a shipping label purchased 79 days ago despite requesting a refund 49 days ago. Every time I reach out, they are like a broken record and keep saying that I will get it within “30 days,” and no matter how many times I tell them it has been over 30 days, they just keep repeating the same thing…