Chuck T.
I receive the help I needed and the…
I receive the help I needed and the issue was resolved.
Response from ShipStationAug 27, 2026
Thanks for sharing! Glad we could get the issue resolved for you.

ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation.Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing.Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack.For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces.Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features:Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more.Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship.Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time.Fulfillment Autom
ShipStation (shipstation.com) has 693 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Chuck T.
I receive the help I needed and the issue was resolved.
Response from ShipStationAug 27, 2026
Thanks for sharing! Glad we could get the issue resolved for you.
Michael I.
ShipStation actually has a support phone number and they actually pick it up and you can speak with a human. Their customer service is wonderful and for that, we use their products and services.
Response from ShipStationAug 27, 2026
Thank you for the kind words! Glad our support team has been there for you, live and responsive. That means a lot to us!
Michael G.
The customer care agent, Josh was really easy to work with. he went above and beyond to help me out. Ship Station's customer care has a really good team.
Response from ShipStationAug 27, 2026
Thank you for sharing! Glad Josh was able to go above and beyond for you, we'll make sure he hears the kind words.
Jack
The tech stayed with the problem and fixed it.
Response from ShipStationAug 24, 2026
Thanks for sharing! Glad the tech stuck with it until it was resolved.
Smith's Bulk F.
I love the availability to do my own shipping Labels. If I have any questions I feel free to contact them for answers or a need for technical support.
Response from ShipStationAug 24, 2026
Thanks for sharing! Glad the self-service labeling has been working well, and that our team's been there whenever you've needed a hand.
Tony
Shipstation does not support international shipping well. No option to have the carrier submit the AES information.
Response from ShipStationAug 24, 2026
Hey there, thank you for the feedback! Our team did follow up with you in ticket #10092545 with details on how to enter the AES/ITN number, though that was after this review was submitted. If you're still running into issues, please respond there, and our team will be happy to assist further.
Jon
Need to be able to look up OLD tracking numbers
Response from ShipStationAug 24, 2026
Thank you for the kind review! You can actually look up old tracking numbers by going to Shipments > Advanced Search, then scrolling to Ship Date on the left to go back as far as needed, and entering the recipient or tracking number. If you have any further questions, feel free to reach out to our support team at [email protected]. Have a great rest of your day!
Mark
Label was not actuate, lost package
Response from ShipStationAug 24, 2026
Thank you for your feedback. We're sorry to hear about the label and lost package issue, however, we're not seeing any recent support tickets submitted from the email on your account. We'll have someone reach out to gather more details and get this looked into!