ShipStationReviews of shipstation.com

Several companies are using Auctane Shipstation for shipping their products and I have had the same reults over and over. I currently have a package that was shipped on 01/10 and it is now 01/28 and it is still, "In transit to the next location." It sat in Kansas City for 2 weeks with no change, and now is supposed to be on the way but has not arrived. How this company is A- on BBB is a joke. Every time a company opts to use them, I am looking to buy my merchandise elsewhere. I have no good experiences with this shipper. The package finally appeared on 02/04 at the Post Office. The USPS gets the blame, but this company contracts with them and their packages are lower priority. The service is slower and unreliable compared with Priority mail, the new Ground Advantage is bad, but secondary contract companies are getting substandard delivery and consumers are getting the worst of it. One supplier is now offering shipping alternatives and stated they are having the worst service in 12 years by using contracted shipping services.

We are facing a significant issue with the way shipping label charges are presented in our invoices/statements. Currently, ShipStation provides only a final total for our label purchases without a breakdown of taxes paid on individual labels. As a Canadian business, this lack of transparency is causing serious complications in meeting our HST reporting obligations. Under Canadian tax laws, businesses are required to report and claim input tax credits based on clear documentation of taxes paid. Failure to provide this information may result in non-compliance, which puts us at risk of penalties and audit complications. We are concerned that ShipStation’s current billing structure does not align with these legal requirements, and withholding such critical information from Canadian customers could be seen as a violation of our rights under tax regulations. Additionally, we have noticed multiple open issues regarding this same concern in ShipStation's community forums, suggesting that this is a widespread problem affecting other Canadian users as well. We urge you to address this matter promptly and provide a solution that includes a detailed breakdown of taxes paid per shipment. Please advise us on how we can obtain this information immediately to ensure our compliance with tax regulations. We look forward to your prompt response to avoid further escalation.

The inventory feature is very helpful. Finding shipments and their status is very easy to locate.

Creating labels and shipping is so much easier with shipstation.

Agent was extremely helpful in getting the right report necessary.

Ship Station connect is not great, we cannot get it to stay connected, other than that one issue all else is good.

I have been working with this program for 7 years.

I appreciate the robust features that simplify the shipping process. However, a significant issue with ShipStation is its frequent slowness and occasional server request failures. We've experienced these problems for years, and they still haven't been fully resolved.