ShipStation Reviews | Read Customer Reviews of shipstation.com

ShipStation Reviews | Read Customer Reviews of shipstation.com

ShipStation reviews

693 approved reviews, newest moderated first

R&P Carriages, I.
Apr 8, 2025
I think Shipstation is absolutely the…BEST!!
I think Shipstation is absolutely the #1 shipping platform out there!! You can add notes, create orders, send return labels, set up automations for rules, see data, and so much more!! Customer support is extremely helpful and friendly as well! The only thing I am not fond of is the updated version is so different to the old version. You almost have to re-learn the system. Reships create a WHOLE new order, which can be confusing for non users viewing the system. The layout tends to look as one as the old layout is more divided, being less confusing when going to different sections.
Response from ShipStationApr 9, 2025
Thank you so much for your glowing review! We're thrilled to hear that you're enjoying all the features ShipStation offers, from automations to customer support. Your feedback on the updated version is really helpful— we understand that adjusting to changes can take some time, and we appreciate your patience as you navigate the new layout. Rest assured, we’re always working to improve the experience and make it as user-friendly as possible. If there’s ever anything we can do for you, don’t hesitate to reach out—we’re always happy to help! - Hunter
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neil H.
Apr 8, 2025
From one extreme to another
From one extreme to another. Great i can get my items shipped internationally but trying sending more than one package internationally to the same person (a set of wheels sold as one sale), or sending anything internationally without the customer being forced to pay something that they have already paid. What is the point in sending an IOSS number if the customer is still charged VAT to receive. Clearly something is not right with this system, i suspect, as my issue was never really answered, not all people there know how to send things internationally, nor explain to me the right process if I'm doing it wrong. I suspect something is up with there systems uploading info to courier. Helpdesk queries closed to early, no answers to questions asked. The service is horrendous but when it works, it does what i need. Let down a lot by the lack of customer service and answering questions about the business they are suppose to be in.
Response from ShipStationApr 9, 2025
Thank you for your feedback. We're truly sorry to hear about the challenges you've encountered with international shipping and the customer service experience. We understand how important it is for your shipments to go smoothly, and we sincerely apologize for any confusion or frustration caused. We’re taking your concerns seriously and will have someone from our team reach out to you directly to address your specific issues and help resolve them. If there’s ever anything else we can do, please don’t hesitate to reach out—we’re here to help! - Hunter
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Andrea
Apr 4, 2025
Best shipping platform.
Best shipping platform. Easy to use and navigate. Price cannot be beaten.
Response from ShipStationApr 7, 2025
Thanks for the awesome review! We're so glad to hear ShipStation has been easy to use and that you’re finding great value in the platform. If there’s ever anything we can do to make your experience even better, don’t hesitate to reach out—we’re always happy to help! - Hunter
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Jeremy
Apr 4, 2025
Great product and service
Works good for getting our order out and when I have a problem there customer service is great to work with.
Response from ShipStationApr 7, 2025
Thanks so much for the kind words! We're thrilled to hear that ShipStation has been helping you get your orders out smoothly, and even more so that you've had a great experience with our customer service team. If there’s ever anything else you need, we’re always here and happy to help! - Hunter
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Yosef
Apr 3, 2025
I would recommend anyone who sells…
I would recommend anyone who sells online to use shipstation. It is by far the best tool out there
Response from ShipStationApr 4, 2025
Thank you for the amazing review! We're honored to be your go-to shipping solution and truly appreciate the recommendation. It means a lot to know ShipStation is making a difference for your business. If there’s ever anything we can do to make your experience even better, don’t hesitate to reach out—we’re always happy to help! 🚀📦 - Hunter
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Kim - Yia Yias Wreath S.
Apr 3, 2025
Game Changer
Customer service has been wonderful in helping me with the initial set up of my account. And the ongoing questions that I have had over the years. ShipStaion being connected to my Etsy Shop has been a game changer, enabling my packages to ship quickly & professionally.
Response from ShipStationApr 4, 2025
Thank you so much for the kind words! We're thrilled to hear that ShipStation has been a game changer for your business and that our support team has been able to help along the way. Connecting seamlessly to platforms like Etsy is exactly what we aim for, and we’re so glad it’s made your shipping faster and more professional. If you ever need anything, we’re always here to help! 🚀📦 - Hunter
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MC
Apr 3, 2025
A very easy and efficient system to use.
A very easy and efficient system to use.
Response from ShipStationApr 4, 2025
Thank you so much for the great review! We're glad to hear ShipStation has been easy and efficient for you to use—that’s exactly what we aim for. If there’s ever anything we can do to support you further, don’t hesitate to reach out. We’re always here to help! 🙌 - Hunter
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WILLIAM
Apr 2, 2025
Ship Station is easy to use though I have had one occassional glitch.
Ship Station is easy to use though there is a ittle learning curve as with anything. It integrates with my Ecwid Store. My only complaint is when I have someone order online for an 'in-store' pickup, that particular order jams up the import of orders into ShipStation. It seems to start with that order and all of the ones that come after it. The just won't import. Most of the time I can go into my Ecwid store and adjust the information in that customers order to allow the import to flow through but that does not work all of the tiem. Then I have to call customer service. It would be nice if this 'bug' could be worked out. This does not happen very often so the majority of the time Ship Station works just fine!
Response from ShipStationApr 4, 2025
Thank you so much for the thoughtful review! We’re glad to hear ShipStation has been easy to use overall and helpful for your Ecwid store. We really appreciate you sharing the details around the occasional hiccup with in-store pickup orders—your feedback is incredibly valuable and helps us continue improving the experience. We’re going to have someone from our team reach out directly to take a closer look at this issue and see how we can help streamline things for you moving forward. Thanks again for being a ShipStation user—we’re here whenever you need us! - Hunter
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