ShipStationReviews of shipstation.com

Response from ShipStationJul 8, 2025

We're really sorry to hear about this experience—especially the frustration around the lost package and ongoing billing issues. This is definitely not the experience we want for our users, and we appreciate you taking the time to share your feedback. While we’re not the shipping carrier and don’t have direct control over package handling or delivery, we absolutely want to help however we can. It sounds like there may also be account and billing concerns we need to look into further. Since we didn’t receive your contact information with this review, we’ll be requesting your details through Trustpilot so a member of our team can reach out directly and assist you. Thanks again for bringing this to our attention—we're committed to making things right. - Hunter

Response from ShipStationJul 8, 2025

Thanks for the 5-star review! We're happy to hear you're finding ShipStation easy to use and time-saving. If you ever need support or have questions, we're here to help! - Hunter

Response from ShipStationJul 8, 2025

Thanks for the 5-star review! We're glad to hear ShipStation stands out for you. If there's ever anything we can do to make your experience even better, don't hesitate to reach out—we're always happy to help! - Hunter

Response from ShipStationJun 26, 2025

Thanks so much for the fantastic review! We're thrilled to hear that your experience with ShipStation—and especially with MK—has been such a positive one. We pride ourselves on being helpful without being overwhelming, and it’s great to know MK’s guidance, patience, and business insights made a real impact. We'll be sure to pass along your kind words to her! If there's ever anything else we can do to support you, don't hesitate to reach out. - Hunter

Response from ShipStationJun 23, 2025

Hey there, Thanks for your feedback here. Our goal with recent plan changes — including API access moving to the Gold tier — is to better align our pricing with the value and scalability our platform offers, especially for growing businesses that rely heavily on integrations. We recognize that for some customers, these changes may feel abrupt or frustrating, especially if you’re not seeing new features that you would utilize. We’re actively working to make the value of each tier clearer, and your feedback helps shape that direction. We will be requesting your contact information through Trustpilot, and once we have that we’ll have a team member get in touch to discuss options to hopefully help alleviate some of these frustrations you are encountering. - Hunter

Response from ShipStationJun 20, 2025

Thank you so much for the kind words! We're thrilled to hear that ShipStation has helped cut your shipping time in half—that’s exactly the kind of impact we hope to make, especially for small businesses like yours. We’re grateful to be part of your workflow, and if there’s ever anything you need, we’re always here to help! - Hunter

Response from ShipStationJun 20, 2025

Thanks so much for the awesome review! We love hearing that ShipStation has made your shipping easier and more affordable—that’s what we’re here for. If there’s ever anything you need, don’t hesitate to reach out—we’re always happy to help! - Hunter

Response from ShipStationJun 18, 2025

We're really sorry to hear about your experience, and we understand how upsetting unexpected charges can be—especially when they aren’t clearly explained in the moment. It sounds like what you may have encountered is an adjustment for package variance (APV), also known as a post-billing adjustment. These are assessments made by the carrier (not ShipStation) when there’s a discrepancy between the package details entered at label creation and what the carrier records upon delivery. Unfortunately, carriers apply these charges directly, and while ShipStation passes them through, we don’t have the ability to alter or approve them. That said, we absolutely want to help you understand exactly what happened and ensure you feel supported. Since we weren't able to locate a support interaction on our end, we've submitted a request through Trustpilot to get your contact details. Once we have that, someone from our team will follow up directly to investigate further and work toward a resolution. We appreciate your feedback—it helps us improve, and we’d love the opportunity to make this right. - Hunter