ShipStationReviews of shipstation.com

I printeda lablel manually and it did not produce a bar code at the bottom of the label?

IS VARE A GOOD COMPNY TO DO BEISNAISS

today I was notified by PayPal that there is a charge of $8.44 from shipstation charged me $8.44 which is unauthorized. I was unable to contact their customer service because the number does not work anymore.

Every time there is a problem, there is no solution. The latest issue is first class mail in plain white 9x12" envelopes that weigh under a pound are calculating at USPS ground advantage rates. This makes no sense and is double the cost. They don't get it. They have no customer service or no customer service that understands any issue. They give you a canned answer and say the problem / compaint is "solved" when it isn't. Today the rep told me the post office discontinued first class mail. What country do these people work from? We are looking for a replacement supplier.

Easy to use.

Easy and user friendly.

Using it for 4 years. Very happy with it. Are they perfect? Of course not like all the other companies. If they do not solve your problem, just send a message to the CEO of Auctane, it will be solved in a day.

Very Disappointing Experience – Poor Customer Service I hope this feedback is taken seriously by ShipStation, because this is a textbook example of how to lose a potential long-term customer. Everything went relatively smoothly during the trial period—until I encountered a problem. While reviewing past shipments, I noticed one had wildly inaccurate weight and charges. Instead of the correct 6 oz, the shipment was somehow recorded as 1.9 lbs, resulting in a higher fee. I reached out to customer service—not once, but three times—before finally getting a response. I was told the issue was caused by ShipStation’s autofill function. I explained that I had never enabled autofill and asked for the incorrect charge to be reversed. Instead of action, I received long-winded responses filled with generic support-speak, but no resolution. As a side note, I was actually ready to choose a paid plan and integrate ShipStation into our website. That changed quickly. Later, a different rep claimed the weight issue was entirely my fault—essentially accusing me of not knowing the difference between 6 oz and 1.9 lbs. This was insulting and contradicted what the previous support rep had told me. By the 7th or 8th chat session, I’d had enough. The rep kept rambling while I tuned out. To make matters worse, even after I canceled my account, the rep continued messaging me—and informed me it would take six weeks to get a refund for our prepaid shipping account . Over a $4 mistake. This incident helped me realize exactly how ShipStation handles problems. And based on that experience, it’s clear this is not a company I want to trust—especially as our shipping volume spikes 30-50x during our busy season. I simply can't waste time chasing down minor overcharges and dealing with contradictory, unhelpful customer service. Final verdict: Poor service, frustrating experience, and zero accountability. Avoid. Date of experience: June 30, 2025