Tom
Great Customer Service and ontime delivery
I liked that the system for dropping off my bag and the delivery went very well. Customer service was great in helping with some of my confusion even over a weekend. What I did not like was a glass jar and several shell art pieces arrived broken. Since these were not high value items I did not report the breakage. This was a hard side suitcase, it would take some pretty rough handling to break the items. Regardless--- I would gladly and will use your service again.
Response from Ship & PlayMay 1, 2026
Tom, Good morning, and thank you for taking the time to review your recent Ship&Play shipment. We’re glad to see your items arrived ahead of schedule to your destination, and that your interactions with our support team were positive. However, we are sorry to hear that some of your fragile items were damaged in transit. While damage is uncommon, it can occasionally occur, and in most instances we would be able to file a reimbursement claim for damaged/missing items. Unfortunately in this instance, as outlined in our shipping terms, items such as glass, porcelain, ceramic, and other fragile materials are considered prohibited, therefore would not be eligible for a claim. That said, your experience is important to us, and we want to ensure you feel supported. If you’d like to discuss this further, please feel free to call or text us at 855-792-7529 or email [email protected]. We’re happy to provide additional clarity or address any additional concerns. Thank you again for choosing Ship&Play.