ShippedShipped provides a modern way to track your orders, resolve shipment issues and more
Shipped (shippedapp.co) has 108 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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customer
Very frustrating experience
Response from ShippedJul 8, 2024
Hi there, We're sorry to hear that you had a frustrating experience. We would appreciate detail information on your experience so we can further improve our services. We've have send you a separate email pertaining to this. We hope to hear back from your soon.
Bruce T.
All three orders arrived heavily damaged due to the shipping not placing the fans in a shipping carton. One fan is not working due to the badly damaged boxes. FedEx left the damaged parcels at my front door as I would have refused them due to the damages during shipping. Very disappointed with my experience.
Response from ShippedJul 8, 2024
Hi there, We're sorry that FedEx poorly handled your shipments and caused the fan to be damaged. As Shipped is not the courier nor the shipper, we're unable to control how your shipments are handled. Given that your order included our Shipped Shield premium package assurance, your damaged claim was processed and a replacement order was issued.
Betty M.
I waited to rate you it’s been over a month and no other communication. The box I received while in transit was damaged by DHL when the post office received it damaged & empty they still had to deliver it, and I received an empty and damaged package. Now Touch of modern only wants to give me $23 not the $90.30 I paid and that’s what I was advised I would receive.
customer
Still missing an order on 1:19.
Response from ShippedFeb 13, 2024
Hi there, the order on 1/19 was lost in transit. Based on the tracking details, it's unlikely that the order will be delivered. You reported a shipment issue for the order on 2/5, which we resolved on the same day by placing a replacement order. The replacement order was delivered on 2/9. If you have any other questions, please contact us at [email protected].
Layla
I placed an order with touch of modern. I never received the order when I contacted shipped a month later they asked me why I waited too late to file a claim. I told them I was in bed rest and I have medical proof I can provide of my condition. Then they ask me for proof of theft. I answer the questions. I let them know why I can't provide this proof and it's not good enough for this company. To make matters worse, they have a deadline date when you can make a claim. But they don't tell you about this date. They should put it in the email not only that But they Tell me I have to provide proof of theft on a $200 item yet when you make a claim It says that if the items are above 500, then a proof of theft is required So they are being hard on me They don't even follow their own guidelines and they tell you that you are past their claim date. But they don't even tell you what the date is. And they don't even put it in their email that they send out when you purchase insurance. I will never purchase insurance again from this company. My advice is to stay far away this company is clearly fraudulent.
Response from ShippedJan 9, 2024
Hi Layla, We appreciate your feedback. The terms and conditions of our services are clearly stated in our Assurance Guarantee which is linked in the purchase confirmation email and easily accessible for you to review at time of purchase. As mentioned in our email exchange, we've made an exception on another shipment issue in the past. Thus, we're only able to extend the filing period and would require the proof the theft for us to process the shipment issue this time around. We've followed up with you via email with details on the required proof of theft. Please respond with your questions and comments there.
Josh R.
Package never delivered, instead of a refund shipped again after I asked for a refund. And now package of stuck somewhere again. No help. Out $120 in duty fees now and still out $200 for the knife
Response from ShippedNov 11, 2023
Hi Josh, we didn't see any note that a refund was the preferred, so a replacement was sent out per the Assurance Guarantee. Based on the tracking number of the replacement order, it cleared customs two days and is continuing its journey to you.
Camila I.
I made an order from Carpe, first one said delivered but I didn't get it, second got lost in transit and I'm hopping I can get it in the third attempt
Response from ShippedNov 3, 2023
Hi Camila, We're really sorry to hear that your shipments didn't reach you as expected. Unfortunately, we're not in charge of the shipping process since we're not the shipper. But don't worry, we've got you covered, and replacement orders were placed at no cost to you. Based on the tracking information we have, the replacement was shipped earlier this week. They say that the third time is often the charm, so we're keeping our fingers crossed that this order will finally reach you successfully.
customer
The absolute worst, they have lost my shipment twice, I am not able to get a hold of anyone, and even though they say I can get a refund it doesn't provide any options. I am actually going to call my credit card and contest the charge due to their lack of action.
Response from ShippedSep 9, 2023
Hi there, We're sorry to hear that you have yet to receive your order. Unfortunately we're not the shipping company, so it's out of our control how the shipments are handled. However, we did received your report regarding the first order that was damaged during transit and returned to the shipper. Per the Assurance Guarantee, a replacement order was issued and shipped out on 8/22/23, at no cost to you. I just checked the status of the replacement order, it looks like it was again damaged during the transit process. I went ahead and process this issue as well. A refund has been initiated and an email, with you cc'd, has been sent to the retailer to make sure that the refund is completed. If you have further questions, please contact us at [email protected].
