Tyler
An absolutely horror experience. Orders from Shopify are not sent, data such as prices cannot be amended and match the website prices. And much more
An absolutely horror experience with this company. I suggest everyone to stay away form this company. We have so many issues and the customer service is just the horror. A few examples: - Shopify is connected to Rakuten through an app which only Rakuten has access to. Orders we get on Shopify are not been delivered to Rakuten and they don't care! Setting up tickets and approaching the service support, all is being ignored. - We changed the prices in Shopify of our products. The Rakuten system doesn't allow us to amend the prices in their system. We are paying higher taxes and addressed this issue 4 months ago with no solution. - Credit Card cannot be changed. Since more than 2 months we addressed this issue with complete ignorance.
Response from ShipNetworkOct 28, 2024
Thank you for sharing your experience. Please know that RSL is now under new ownership as ShipNetwork, where we have made significant improvements across our services. We regret not meeting your expectations previously and invite you to reach out directly to our team if there is anything we can do for you today.