ShipNetworkShipNetwork, formerly Rakuten Super Logistics, helps growing ecommerce brands keep fulfillment fast, accurate, and under control. Since 2001, we’ve supported brands with 3PL fulfillment, returns management, kitting, subscription box fulfillment, climate-controlled storage, freight, and ecommerce integrations.Our nationwide fulfillment network helps brands reach approximately 98% of the U.S. with 1–2 day ground delivery, backed by 1-day fulfillment and a 100% Order Accuracy Guarantee. KNCT, our intelligent shipping decision engine, helps optimize every package for cost, speed, and reliability across Priority, Expedited, and Ground service levels.With 20+ years of operational experience, U.S.-based client support, and integrations with leading ecommerce platforms, ShipNetwork gives scaling brands the infrastructure to deliver better customer experiences without losing visibility or control.
ShipNetwork (shipnetwork.com) has 7 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Claim this listingShipping & Logistics · Henderson, Nevada
Excellent
Shipping & Logistics · Henderson, Nevada
Excellent
Shipping & Logistics · Las Vegas, Nevada
Great
Shipping & Logistics · Las Vegas, Nevada
New
7 approved reviews, newest moderated first
The Crystal E.
I'm a small business and when shipping orders out of our house got too much we outsourced order fulfillment to ShipNetwork and it's been a game changer. They package all our items for us, use our special bubble mailers and have taken care of every need we have. Customer service is great and everything ships very fast.
Response from ShipNetworkOct 31, 2024
Thank you for sharing your experience, we are happy to provide you a great service!
Andrew
We have been with ShipNetwork for about 7 years, it has been a great experience overall. We have a very challenging business model from receiving inventory to shipping, and ShipNetwork has always handled everything with ease.
Response from ShipNetworkOct 25, 2024
Hi Andrew, thank you for sharing your experience as a valued client of seven years! We're proud that you continue to find our services beneficial year after year. Looking forward to many more years of collaboration.
Jen
We have been with ShipNetwork for under a year now and it has been an amazing transition! The onboarding was smooth and straight forward. The Customer Service is great, so fast to respond and help us solve our challenges. Tools are user friendly, reporting is great, and order accuracy is excellent. We are so excited about this new partnership.
Response from ShipNetworkOct 17, 2024
Thanks so much for your feedback, Jen. We're thrilled to have you onboard!
Kira
We have been using the ShipNetwork team for about five years. Overall, our experience has been excellent. Although this is a large organization, the team at the SLC location (and our Vegas account manager) makes it feel like family. I genuinely get the sense that they care. The response is quick, problems are resolved on a timely basis, and communications are warm, yet professional. Like any partner, the process gets smoother and more efficient over time as they have learned about our business and products. We've been doing business with them since 2019.
Response from ShipNetworkOct 16, 2024
Hi Kira, what a compliment to our team! We definitely grow a sweet spot for the businesses we support. Thank you for your wonderful feedback.
Annie M.
Ship Network has been an integral partner in our business growth and performance. We have worked with them through the transition from Rakuten to Ship Network, and while there were some minor teething problems through transition I can confidently say our inventory is received, orders fulfilled & dispatched in a timely manner. Reporting and overall functionality in their dashboard has increased year on year which is always helpful. Ship Network are not perfect, though I'm yet to find a company that is. The credit I will give is that when we do have a grievance, or need a change to the SOP, they have been open and willing to work with us to find a solution. In that sense, we truly do have a business partnership versus the feeling of being "just another client".
Response from ShipNetworkOct 3, 2024
Hi Annie, thank you for the feedback! We’re happy to be a part of your growth and appreciate your patience through the transition. It’s great to hear our improvements are making a difference for you, and we value our partnership just as much.
Tyler
An absolutely horror experience with this company. I suggest everyone to stay away form this company. We have so many issues and the customer service is just the horror. A few examples: - Shopify is connected to Rakuten through an app which only Rakuten has access to. Orders we get on Shopify are not been delivered to Rakuten and they don't care! Setting up tickets and approaching the service support, all is being ignored. - We changed the prices in Shopify of our products. The Rakuten system doesn't allow us to amend the prices in their system. We are paying higher taxes and addressed this issue 4 months ago with no solution. - Credit Card cannot be changed. Since more than 2 months we addressed this issue with complete ignorance.
Response from ShipNetworkOct 28, 2024
Thank you for sharing your experience. Please know that RSL is now under new ownership as ShipNetwork, where we have made significant improvements across our services. We regret not meeting your expectations previously and invite you to reach out directly to our team if there is anything we can do for you today.
Jordan R.
Horrible service. Never in my life have I experienced such a terrible system, warehouse and customer service! (Utah warehouse)
Response from ShipNetworkOct 28, 2024
Hi Jordan, we're sorry to hear that your experience with our Utah warehouse did not meet your expectations. Please know that we are now under new ownership and have made significant strides to enhance our service quality. We invite you to reach out directly if there is anything we can do for you today.