ShinolaReviews of shinola.com

I have had a $800 Shinola watch for several years and been very happy with it. The crown recently fell or was knocked off. I took it to my local watch repair person and he said he could fix it if Shinola would send me a new crown. I called Shinola to ask them to send me a new crown. They said they do not send out parts becuase of concerns over people repaiiring fake Shinolas. I have both a recieptd the and watch has a serial number so they could check to determine it is not a fake. Nope, they are making me ship it to them for repair with shipping and repair at my expense. I will never, ever by another Shinola product again. As a retired feddral judge and law professor I give the company a grade of F for customer service but the customer service person was very nice and cordial and just repeating her instructions. so I give her a A+. I could not be more disaapointed with Shinola. States need ot pass "right to repair" laws whic several states have done.

Company lost my order and canceled due to "unforeseen circumstances". I own 2 watches and ordered 3 pieces of jewelry online. After 7 days of no shipment, I call to check in. They say we will call you by end of day, no call or email. I call the next day. They say will have an answer by 2pm. 3pm I get an email the order was canceled. They did not apologize or ask if they could correct the issue. There is zero customer service and they treat you like trash. I ended up going to the store to purchase the jewelry which they had at 2 locations. Canfield store-helpful/friendly sales team. Somerset store-2/3 employees totally ignored me and 1 sold me jewelry as if I ruined his day (I did not complain or mention my issues in either store as they have no control over Shinola as a business). I had pride in Shinola being a cool brand from my home town but they decided to essentially tell me they don't want my business anymore. You can fail and be accommodating, helpful and I would totally understand. They failed and acted like I ruined their day. Quite Juvenile. Its a double whammy- warehouse/corporate failed the delivery-and customer service failed to correct the issue. No one at the company ever reached out to me to say there was an issue to begin with, I had to do the digging after my order wasn't being shipped.

NOT Petoskey Stone! I had been wanting a Petoskey Stone bracelet for a long time, and asked for one for my birthday. My mom purchased and gifted me a Shinola beaded bracelet. I was so excited! I'd been wearing it for a while when a friend of mine, who knows a lot about stones saw it and laughed. Turns out the bracelet is actually made from some other fossil coral, NOT PETOSKEY STONE. I'm so incredibly disappointed.

If I could give a zero. Loved my watches, but Detrola crystal cracked. Several emails before I was able to PAY THEM $25 in advance to PAY THE POST OFFICE to return it. I was supposed to hear in 2 weeks how much I would have to PAY THEM to repair -- instead, I rec'd my broken watch back with a letter that had my address & phone number on it that when they tried to reach me (via smoke signals, I must assume) I didn't answer so they could tell me how much I had to PAY THEM to fix it! Needless to say, I emailed them back to say I thought this was B=loney and haven't heard anything but crickets. Good bye and good luck SHINOLA you used to have customer service. Sending you back my broken watch, keep it with my regards.

Shinola raised the price of the light silver color (appears gold) Derby 30mm watch from $650 to $950 for their 10 year anniversary sale. However they do give 25% off. Wow-horrible sales tactic.

I had purchased two wallets from Shinola. In both cases, all of my plastic credit cards snapped at the top. The only card to survive was a metal Amex. Really too bad that these guys care so little as to stand behind their products. I will certainly share this experience with friends, family and employees.

Customer service would not deal with a prematurely failed rubber watch band. Them: Sorry, no guarantee for watch bands. Me: When I pay $100 for a RUBBER watch band, high quality is a reasonable expectation.

The products look nice (although don't know for certain as have yet to receive mine) but the customer service and general delivery process is terrible. Paid $50 for delivery (already a lot in this day and age but figured since it was coming from the States, and it was an engagement gift, I would suck it up). UPS guy arrives at my door - fiancé (who doesn't know the gift is coming) answers the door and is told to pay a £132 charge. UPS guy says we can pay in cash there and then (obviously don't have that lying around the house) or "pay online". Kicked myself for not asking further details. Have no tracking number, no information from Shinola, no way of paying online. Contacted UPS; they can't do anything without a tracking number. Tried to contact Shinola - contact form on website does nothing; no response on Twitter; phone number is US only - and having already apparently signed up for more than $200 over the watch's cost, I'm not that keen to pay a load of money calling the US! Obviously customs charges are out of their hands but when it's going to add up to so much I think it would be fair for there to be a pretty transparent warning on the website! So now I'm left in limbo, hoping someone replies to my email so that I can pay this extortionate charge to get the surprise watch which is no longer a surprise. Overall, just a ridiculous process. Really wish I'd read other reviews on this company beforehand.