Chef Mark K.
A company that cares about Customers!!!!
I do understand that we are at the mercy of UPS or USP! I did order my turtle tumbler for Mother's Day in April, my wife and her deceased Mom had a special thing about turtles. Unfortunately with the delivery it did not make it in time BUT Shineful did all they could to help me out and make sure we got it as soon as THEY could for us. That meant alot to my wife and Mother in Law ;) Great tumbler and great customer service!!!
Response from ShinefulMay 15, 2024
Dear Mark Kwasigroch, Thank you very much for taking the time to share your feedback . We genuinely appreciate your insights and are glad to hear from you. They mean so much to us and motivate our team to continue striving for excellence. We have taken note of your comments regarding the shipping time and want to assure you that we are actively working on improving this aspect of our service. Your feedback is invaluable in helping us enhance our processes and provide a better experience for all our customers. Thank you once again for your support and understanding. If you have any further suggestions or need assistance, please don't hesitate to reach out.

