Gregory H.
Things are improving
Latest update: The company did in fact respond, but the message got delivered to an obscure junk mailbox, which isn’t their fault. So up from one to three stars. The unit seems to be behaving even better after the most recent refill and recharge. Still keeping a close eye on whether or not it is making a significant difference in the cleanliness of my toilet, and will improve the rating further if this is the case. PREVIOUS COMMENTS: The marketing copy indicates that the unit’s battery holds a charge for as much as 6 months. Mine has yet to hold a charge for more than 2 or 3 days. So the unit requires constant attention and clutters up the limited space in my bathroom while charging for as much time as it is in operation. It’s an almost useless nuisance in my opinion. And just try finding out the instructions to recharge the battery! Buried deep in the website. The unit required recharging as delivered. There is nothing in the literature included with the unit that indicates the unit needs to be well charged before using. If a product is delivered with faulty instructions, then it is in fact defective. Almost every other rechargeable device I have bought has very prominent details about battery charging in the instructions that accompany the product. An email to the company requesting help has been ignored. Thus unit was a gift so two people have been let down, not just myself. AN UPDATE: Despite still being ignored by the vendor, I decided to try something even though there is no easily discoverable trouble-shooting section in the instructions or on the website. I removed the device from my account, recharged and refilled it, then turned it on and added it back to my account. So far so good. I now see several details in the app that were indicating a problem, but still couldn’t find out what these indicators meant. There should be a place that tells: "If you see this, then you need to do that." So my rating stays at one star because without adequate instructions, a device is in effect delivered broken, and being ignored doesn’t instil much confidence. I will see if the device acts as it is claimed to. Time will tell. Another Updste: Still being ignored by the vendor. After muddling through some adjustments with no help from the vendor, I see that the unit has retained a charge for almost a month. I am sure I don’t flush six times ss often as the average person, but this is a slight improvement. Does the unit do what it’s supposed to? Hard to tell. It seems to sort of duplicate a function that my bidet attachment has, so I really see no appreciable effect. So still one star.



