Shine BathroomReviews of shinebathroom.com

I ordered and paid in December 2019 and am still waiting. I inquired last October and was told COVID delayed production which is plausible. When I looked today it said my shipping date is August 2021. If that is true, it would be good customer service to let me know it is coming. I can’t help but doubt it because there are 5 groups ahead of me. All I want now is a total refund of everything I paid for. UPDATE: Got a refund but not before they told me they could ship me one if I wouldn’t cancel. No thanks. Odd after waiting almost 2 years that now they have one to ship.

Ordered 2 of these in December 2019 on Kickstarter campaign. Finally received after many delays in June 2021. Glad to receive as very excited about this product, but it doesn't work. Tried to set up on Samsung Galaxy S21 Android phone and will not connect (yes, am using the 2.4Ghz network as suggested). Also does not connect on even older Samsung Galaxy Tab S6. Hangs on connection screen and does not proceed further. Contacted Customer Service on June 13 and didn't receive a response until June 24. Their response: "My apologies for the delayed response, our Customer Support Team has seen increase in customer support requests over the past few days" (That should tell you a lot right there) "We're currently looking into a connection issue with the Samsung Galaxy S21 and our servers. Once we have an update or a fix I can follow up with you via email". Then a further message on June 29: "Our engineering team is working on a resolution and should have the fix coming soon with an Android update towards the end of next week. Thank you for you patience while we resolve these errors." That was 2 months ago and I have not received any updates since, and the product is still not working. In addition, the app has been updated and now includes a pop up screen explaining dosing of the pods, which has a green Get Started button which does nothing and you cannot back out of it, so when you get to that point, the app is essentially useless. I'm checking to make sure I'm in the 90 day return window and will reluctantly be returning both of these as this was an expensive mistake to order a product that does not work with >12 month old technology. Very disappointing. Oh, and should point out that I also signed up for the 1 year pod package and never received that, or the toilet mount I also ordered and to add insult to injury they just emailed me inviting me to "upgrade my experience" by ordering both those things, despite not actually sending me the items I already paid for. I would have settled for them helping to get these lemons actually working.

This company and its customer service are horrible. They took my money a year ago and now their customer service department sends me bogus updates. Buyer beware!!!

So many issues with this device. 1. Had some sort of film over the battery connectors that had to be cleaned with alcohol before it would turn on. 2. Wouldn't setup. Apparently they have an issue with newer Android phones not connecting via bluetooth for the original setup. Had to borrow an iPhone to get it setup. 3. Calibration is all off. Will not clean when you flush, but will randomly clean when you don't. 4. It shoots the seat and lid, not the bowl. 5. If and when you need support, they are only available during business hours. If you work a normal job, good luck actually working with anyone. 6. It doesn't help with cleaning at all. Bleach tablets work better than this thing. 7. The power saving mode actually makes battery life significantly worse. As in, with it enabled, the device won't even stay powered on for more than a day without a recharge. With it off, it seems to go a little over a week. Overall, I can't state forcefully enough that this is a horrible product that should never have been sold. Save yourself all kinds of headaches and just don't give them your money...

After waiting almost 2 years to receive this since they charged me for the device, it arrived with a dead battery and no instructions on how to charge it or a charging cable. I called customer service and they confirmed that the battery was dead and shipped a charging cable - I alerted them to the fact that not a single one of my charging cables works so it might be that the battery is defective and the “outlet” to plug in a cable put in backwards. What is even more bizarre is that then two days later the app tells me the unit is fully charged yet I’ve not charged it at all because no charging cable works. Clearly something weird is going on. Additionally, the unit randomly sprays not connected to any flushing - and does so multiple multiple times a day. The best though is that it’s not spraying the toilet bowl but the seat leaving it soaking wet each time you go to sit on the toilet and at times spraying your private parts while you are still on the seat before you’ve flushed. I’m sure that can’t be good. This clearly still has a lot of bugs and should not be sent out nor $$ taken for a product (2 years ago) that still isn’t yet ready for consumers.

Ordered 3 units on Indiegogo. Finally delivered after 2 years! The campaign itself was misleading as it did not clearly mention how the pod system works. In fact this is still an issue - despite having an entitlement to ‘unlimited’ pods, and having written to them SEVERAL times on this and other issues, the replies have IGNORED my request for pods every single time. Even when I said I would put a review up on trustpilot! I am not sure what they have been doing for the last 2 years but it does not seem they took sufficient care to ensure a good basic product! In my view the product does not appear to have been tested properly /scientifically to the highest standards. Numerous ‘teething’ issues including failing to recognise/register the device, having to delete/re-register it etc. 
 The product also needs to be charged - and yet no cable is included! They try to sell the cable in addition! This is ridiculous given the price of the product. The product is advertised as needing a charge every 6 months yet I have had to charge it more than once within days of first use and again after a few weeks use. The tube is thin (looks thinner to the one on indiegogo picture), and there is no thought to different shape toilets. It seems to be the people behind this are simply focussing on a fixed marketing model, advertised misleadingly, with the aim of extracting the maximum amount from customers by selling small pods at extortionate prices. Even then, they cant do that because they are unable to deliver their overpriced pods! If I had know clearly about the need for regular pods I would not have purchased. I am currently without any pods so the product is no use whatosover ! The company keep sending emails to ‘help their design a better product’ so it seems we are guinea pigs who are paying for them to come with a product that works decently. Very poor customer service from the top down, who simply deliberately ignore the request for pods. Overall from when the product has been in use, it does not in my clean as well as I expected. I have not tested it using three pods at a time as I have not been provided enough pods other than the 3 that came with the package originally some months ago ! (which were used sparingly one at a time in the hope I would receive more soon). 

 Poor, unfinished product, run by marketing people who do not appear to be concerned about good service. ----- update in response to Shine reply: I do not accept that the request for pods 'slipped through the net' - this seems designed to fool readers. I requested pods very clearly in writing on at least 3 occasions - they responded to other points in my emails each time but ignored the request for pods even when I put in bold capitals very clearly. still waiting for pods.

Second update: I got an email reply, and was able to cancel my preorder and get the funds returned to my credit card (or so they promise…that will take some days). No explanation was offered for why the Shine website has not been updated, and there was nothing to explain why my order still said it would ship out in September (last month). Update: This preorder was placed in July 2021. The current ship date posted on Shine’s website for my order (they supposedly ship in “groups’) is (or was) September. We are now halfway into October. The period for disputing a charge with my bank has expired. I paid with AmazonPay, but they offer no buyer protection. I have requested, by email, that Shine cancel my order. They do not answer the customer service phone line. Is this a scam? It certainly looks like one. It’s a common tactic that I have encountered elsewhere (Etsy!), albeit usually with overseas vendors. The scam is this: the vendor delays shipping until the buyer’s window for disputing the charge expires. Then they don’t ship anything. Shine also has a social media program going on, where so-called evangelists (who apparently recruit more buyers) get their orders bumped up, displacing individuals who ordered before them. That’s like a pyramid scheme, of sorts. Also very weird to use the term evangelists, for a toilet cleaner product. Creepy company overall. Best avoided. Original review: Terrible website, and no customer service support as far as I can see. Completed a pre-order and checked the page where they tell you where you are in line for shipping (two months out). Page had some information that conflicted with what the product page said. Very confusing. So I sent an enquiry to Shine, requesting an explanation. They have not responded. The whole thing seems really dodgy to me. UPDATE: Finally got a reply from customer service. Confirmed that the product listing (“Bathroom Assistant” package) is purposely misleading. The listing photo shows what the kit includes, and it shows a charging cable as one of the parts. But when I completed my order, I was given the “opportunity” to add accessories, including a charging cable. The customer service rep has confirmed that the cable costs extra. This is a PURPOSELY MISLEADING product listing! Totally dishonest.

still waiting for mine and when i call phone number it has been disconnected