Shine BathroomReviews of shinebathroom.com

We placed our order OVER a year ago , have not received anything and it really burns me up that there is no customer service number on the website. When I read these reviews and see that some people have received their orders and have placed the order in this same calendar year it really makes me wonder just how unorganized this company must be. They can advertise but not actually get the units to the people. Maybe they should reallocate where they’re spending the money they’re making.

After a year, my three Shines arrived. None work. The agent agreed. She says they are redesigning the spray bar and readily agreed to refund me…but the refund has not come and my phone calls and emails are ignored. I am amazed at the obvious failure of the product and disgusted at the company’s failure to deliver the promised refund. A scam? Shine has replied saying they are expediting my refund, but, given their long history of broken promises, I have little faith. I paid via PayPal using a credit card, so I fail to understand why a refund has not been initiated after 24 days. IF I get a refund, I will update this, but don’t hold your breath. I have also lodged a Better Business Bureau complaint and encourage others in a similar situation to be proactive. Update: After a month and intense pressure, my refund finally arrived. This was one of the most problematic purchasing transactions I have ever experienced...an ordeal of well over a year for a product that was fatally flawed. If you have an oval toilet bowl, be aware that it will only spray part way round. Not sure how it can work on any toilet bowl because it will not spray under the rim.

I received 2 of these and one broke less than a week into it. I also noted that a lot of what was promised to work with this product says,” coming soon.“ I went to the Facebook group that is invite-only from Shine and tried to get help. Apparently Shine doesn't like you saying negative things about them. They deleted my post within an hour and kicked me out of the group. I initially gave this a one star review, but ended up finally speaking with somebody from customer support that actually cared. She was able to help me with my problem, order new parts, and assure me that they are doing everything they can to make sure their customers have a good experience. I am now updating the review to a three star, but I’m still apprehensive about getting my hopes up. Update: I can no longer order replacement pods. Nobody answers phone calls or emails. Pretty sure they went out of business. If not, they sure deserve to. Have updated to 1 star. They don’t deserve that much.

I ordered four units over a year ago, have not received the items and have had no correspondence concerning this after contacting the company twice.

Do not waste your money on this. My machine stopped working after three months. Then, they told me that I had to charge it but there is not an input on the machine to charge it. After I purchased the system that took 7 months to get, they also charged me another $99.00 that they claim is a subscription for unlimited pods which I have not received.

Update: Unfortunately, they stopped working. They replaced 2, but then didn't adjust the timing of the spray so it sprays before the bowl finishes filling and gets washed away, so the toilet gets mildew and still needs to be cleaned. The only one that is spraying after the bowl fills has a different problem. It does not go into power save mode and I have to charge every other day. Battery was supposed to last 6 months. It doesn't last 6 months on any of them, but at least the other two I only have to charge once a month, but all the good they do because they spray too soon. Customer service was supposed to get back to me on the battery issue and adjusting the spray, but that never happened. Unfortunately, it's now past the 90 days after waiting all this time to get them fixed, and now I won't be eligible for a refund. I was holding on thinking they were going to fix. I received my Shine Bathroom Assistant and so far, I am thrilled with it. I connected it and had it working in less than 5 minutes. It was so simple. After I set it up, I asked support a few questions and they responded in a matter of minutes. Great customer service just adds to the excellence of the product. This is going to save me from replacing many flush seal valves that are deteriorated from using bleach blocks in the tank. Plus no longer having to deal with the smell of bleach which is not healthy for people or pets. I actually just ordered two more units for my other bathrooms. The app is awesome too and even gives details on water usage. I can't wait until the Alexa integration is ready. Oh, and to add, it's a great conversation piece when a guest uses the bathroom!

Terrible customer service. They charged my credit card but never processed an order. I called them 4 months later and has to send them a copy of my credit card bill to prove they charged me for a product they never sent me. I explicitly asked them not to ship the item until they answered some questions. They shipped the item anyway and didn’t answer my questions.

I am giving this one star because there isn't a 1/2 star. Unlike many others, my product shipped quickly. And, that is where all the positive ended. The unit did not work out of the box. Installed and followed the directions specifically, paired it with my WiFi and the unit sync'ed with my IPhone and showed status. The unit would not activate with flush. After a 3 day wait for tech support email and phone response, I got an email that had me uninstall and reinstall the unit until it started to recognize the flush (3 times - AND a much more arduous process than it sounds). The unit was now activating, but at the wrong time and with little or no cleaning effect. They added me to a private Facebook group were I could ask questions. Finally, they recommended a Zoom call where we could trouble shoot together. After several more un-install and reinstalls, and the tech doing something on her end, the unit was almost spraying at an opportune time - for a week, then back to spraying whenever. I do not have a unique toilet - plane old round builder grade from Home Depot or Lowes. When the unit did spray, it only covered about 70% of the bowel, and with so little pressure, I am not sure what they thought they were cleaning. So, in accordance with their 90 refund policy, I requested a refund, they referred me to their tech support group for a video call, I explained that I had been through that and I was just not satisfied with the product, and in accordance with their satisfaction guarantee, I wanted to return the product and receive a refund. Then - crickets. For over two weeks. No responses to emails. Finally, I went to their Facebook group and asked how to get the refund since they were not honoring their policy. Amazingly I was contacted in less than 5 minutes. We'll see if I get the refund easily or if I get to go through my Credit Card. And, they quickly removed me from their Facebook group. This device is a good idea that is not ready for general release. It needs a lot more development and a much larger support team.