Shine BathroomReviews of shinebathroom.com

I purchased 3 shine units in June. They weren’t delivered until late October despite claiming they’d be shipped by September. I also had to follow up; there was no proactive outreach from the team. I’ve been emailing and calling customer support since Friday (with absolutely no response on their end) to deal with the issues I’m having. I left a voicemail and have sent 4 emails to get support with my non operational units. This is beyond frustrating. Here’s a breakdown of my issues: One unit sprays water outside the toilet regardless of where I place the sprayer. The other two units do not respond to flushes at all. The devices don’t wake up unless I disconnect the battery and reconnect it every time. I’ve spent hours and hours re-adding the devices to my app, but surprise surprise, this is not successfully resolving the issues. Also, when removing one device from my app, all my devices disappeared from the app for > 3 days. Then, magically, after uninstalling and reinstalling the app 3 times, the devices magically appeared again days later. Lastly, I paid for a shine unlimited membership but it does not show up in my app. Furthermore, when I try to link my account with the shine membership (which is the same account I successfully log into on their website and paid for my device with) it says my account is invalid. The worst part, I can’t even dispute this purchase with my bank because they charged me in June for a product that wasn’t shipped until October. My dispute window has passed (despite having the devices for less than a week) and I now have to hassle with my bank’s escalated dispute process. Shine really needs to step up their customer support, especially around technical issues. I strongly recommend you think twice before buying this product.

This product and company are absolutely hopeless. I received my unit a month later than promised, and opened it up excitedly. I bought it to use on a toilet fitted with a bidet seat, and it doesn't fit. It therefore tried it on one of my regular toilets and it doesn't fit. In both cases the spray head interferes with the toilet seat, no matter where you place it, and it cannot be used with a bidet seat since it thinks the bidet water flow is a flush. Despite ordering a years supply of pods, I only received three, and see no obvious way to get more. It came with 1/2 depleted battery and NO charging cord - you have to go back to their web site to order one! Customer service does not answer the phone. And 24 hours later no callback. They have taken down the form to fill out for returns. This company looks and feels like a big scam to me!

Received the unit on a Friday and tried to set up. After creating an account, their APP could not find the account. Created, recreated and them some many times. with no luck. Called and texted 'Customer Service' with no luck. Last call of the day was at 5:50 pm EST and no luck. No posting of customer service hours. But 5:50 EST is 2:50 PM Pacific and no on there. No weekend support at all. Finally reached someone late Monday Morning. They could not answer my question and sent a link for a video call. Only position on Monday was 4PM. Left work early to be home to take the video call and no one called. Finally someone called and on phone and said they could help via phone call. It is very apparent that they are having serious problems with the unit and they were very testy. They told me that to set up an APP account, all entries MUST be Lower Case??? Where does it say that in the tiny manual, NO WHERE. "They are working on that" and all the other issues. WHY promote a device with out it working or without the APP working. They should only expect BAD reviews. On top of that, no indication whether it is even working. I guess time will tell. Also paid up front for the pods and no indication in the APP that that was done. Buyer BEWARE.

I can't be sure of the depth of the lies Shine has told about their device. The app is unfinished and offers no control over the device whatsoever. You cannot even identify whether the device worked correctly or not, so there's no way it has any AI built into it. AI can only learn if it knows whether or not it guessed correctly. There is no built in leak detection as claimed by the company. The device routinely sprays the cleaning fluid while I am using the toilet because it cannot tell the difference between the bidet and a toilet flush. Customer support is useless. I think the bathroom assistant basically works on a timer, which is not AI. Expensive, useless device that also has not made any difference in how clean my toilet stays for how long. Complete and total fraud. In the process of trying to return the item and have my money refunded, but they have even made that nearly impossible. Stay away.

It was a hassle getting the product but the customer service stepped up and expedited my receiving the product and after about 2 weeks it looks to be doing the job it was designed to do. We are very happy with it and currently you can lock in the "unlimited pods" subsccription for $25 a year.. definitely worth that to be able to check this "not fun" task off your list!

Terrible product that has never worked. Called and emailed and Shine will not respond.

Besides everything else, it doesn't keep it clean! We waited patiently to receive the unit. We used 3 cleaning solution pods to get the max clean. A week later and I have bacteria growing around bowl. I wanted this to work, but it didn't keep my toilet clean whatsoever. Steer clear!

Ordered item and was charged for it. I was told the product would ship in September. It’s now mid October. They do not reply to text email Inquiries and they do not connect with anyone if you try calling. I’m going to have my bank issue a charge back