Shine BathroomReviews of shinebathroom.com

When the Shine Bathroom cleaner arrived 10 months late, I didn't hold it against them. The cleaner didn't work on its own but after a 15 minute Zoom conversation with their support, it worked great..........for 6 whole hours. It stopped monitoring the water usage by the next day and then after one more day the battery also died so I guess it stopped working then as well.

Their battery pack in my case does not work. Instead of offering a new one they just intimate I can’t figure out how to charge it. Do they include charging items, no. They are a joke. What a total waste of money. I waited for absolutely nothing. I installed it and it worked for 2 days. Not my idea of a good product. Don’t buy.

To Whom It May Concern: I want to return these products and would like a full refund. Releasing a product at this stage of development is near criminal. Many of the features that were in the marketing materials from the beginning do not even exist (i.e. there is no way to do a manual clean, there is no compatibility with Alexa, the app has little to no real functionality aside from initially connecting the device). I have spent hours of my time trying to troubleshoot these, with your video chat team no less! All of this to no avail. I sat there on hold as they tried to figure out why a brand new replacement device was not responding, only to chalk it up as being defective too. They attempted to calibrate two of my machines to spray at the proper time, only to inform me that there is only so much customization that they can do, "but don't worry, there is an update coming!" So, now I have a second, "apparently defective" unit sitting in my upstairs bathroom looking pretty, but doing nothing. A master bathroom unit that was functioning far better, albeit still poorly, before any of your "trained" lackies messed with it, and a downstairs unit that appears to be functioning, but still doesn't spray at the right time. Oh, did I mention that my master bathroom unit just seems to become useless every time I try to refill and make new cleaner. Could I get it to function again? Sure! But only if I want to spend a half hour or longer removing, adding it back into the app and calibrating it, potentially two or three times to achieve functionality. Do I believe these units could achieve the desired outcome? Absolutely! However, the sideshow of an experience that I've had with your company is unacceptable and unprofessional, leaving me with units that, at best, help with the smell. The only reason I'm writing this angry letter is because I don't know what else to do. I try to reach out to customer service in a mild mannered way and I get nothing. That leaves me the option of Facebook and this email, because I'd have a better chance of winning the lottery than calling into your help line and having someone answer the phone. As a legitimate company, we certainly wouldn't want to answer our phone...ever! I want a refund. No more empty promises. No more adding years to my unlimited pod membership, which does me no good when the products don't function correctly. A...R-E-F-U-N-D. Make it happen...please!

I really wonder why I forget to look up reviews BEFORE a purchase but think I finally learned my lesson. This device worked ONCE and then quit. I have been trying for a week by every means possible (email, phone, text) to reach customer service but no one answers or replies. I have no idea what to do. Throw it away and lose my money?

Ordered two units and received them fairly quickly and setup went fine and connected to WiFi no problem. Then the problems started, one unit does not respond at all to flush after the first setup, next the batteries for both units are lucky if they last a day. So I have reached out multiple times to support and just get sent a copy of their troubleshooting stuff instead. Have sent multiple request and its taking days to get responses. I am seriously considering returning these if they are not gonna work.

DO NOT BUY!!!! SAVE YOUR MONEY! I bought 3 of them and they are all defective and useless!!!!! They say the battery lasts 6 months BUT IT LASTS MAYBE 6 HOURS!!!!!! They are acting like I’m the dumb one not charging it right? I went out and bought a 5w block and a usbc to usba charger like it said to (which was $50 btw) AND THEY ARE TELLING ME I AM THE PROBLEM!!! And it wasn’t just one of my shine machines it was all 3 that I bought!!!!!! All 3 of the shine bars were broken in different ways straight out of the box. I paid almost $400 for these things and waited half a year to get it for it to be pieces of junk. Do not waste your money or time because all they do is tell you that you are the problem. I WANT MY MONEY BACK!!!! Everything everybody else has said in their 1 star reviews is true and I have had all of that happen to me too!!!! It is so frustrating!!!

The lack of communication from this company is disappointing and very slow. I ordered 2 devices and one of them works well the other started out working well but the battery was not fully charged. As expensive as this device is you would think each device would come with a charging cable, but they do not. I ordered a charging cable and are still waiting for it to ship (been over 2 weeks). I am disappointed that both devices were not shipped to me fully charged as advertised. While reaching out to customer service all I got (took a week for them to respond) from them was instructions on how to charge the device. It was rude and a slap in the face. Still waiting for the over priced charging cable to be shipped to me. While I wait I’ve ordered a cable on Amazon. I also purchased the annual membership with unlimited pods and repair kits, no clue how to initiate it on the app. Their app is not user friendly nor does it connect well or sync with the website Cool concept, extremely poor execution by the company. Knowing all this I would probably not have ordered.

I have never spent more time or energy on anything in my life. I waited 10 months to get the product. They charged me over $600 I did not give you the discount they promise. Once I got the shipment oh, it did it work. It wouldn't register to their Network. After 7 or 8 attempts and reaching out to what they call customer service, it finally got registered and ionized. Then I got a notification that the battery was dead that was 2 days ago. I charged the battery for 24 hours. Yesterday it worked like a charm it's sprayed perfectly I was so happy and so excited. Today the battery is dead and nothing is happening and it's not even showing up on the application. I really don't have the life expectancy to deal with all the problems. I'm calling all of their instructions but don't waste your time and money it was great for the day and clean the toilet but it's not working. I called to ask for a refund I'm sure that will take forever. I'm very disappointed but was so excited when I read about it. There is no one to call or reach and no one returns phone calls. They did something on there and cuz it got to work for one day. You would think it would hold a charge more than 24 hours. Maybe I need to leave it plugged in I don't know. All I know is I could have cleaned my toilet about a thousand times with all the time and energy I spent. Buyer beware