Shine BathroomReviews of shinebathroom.com

I had a lot of startup issues, but eventually got them ironed out via customer support. There are still a few glitches, but I am trying my best to resolve them. It would be nice if more settings were available through the app. In the long run, I'd like to get two more units. It's a great idea.

I have two Shine units and the one in the master bath seems to need recharging an awful lot. I have had these around a month, and the setup was pretty challeging until I finally got someone from Shine on the phone to assist. (from the Phillipines!) The app needs to have more diagnostics and information that the unit is connected and working, as well as integration with Smartthings and Alexa. I will wait and see for inprovements, but the cleaning action seems to be working.

The Shine Assistant is a great concept however, it still has a couple of quirks to get fixed. The installation went well, however after a couple of days the battery died, whilst it is supposed to last up to 6 months. After recharging the battery, I noticed that the spray was premature, and executed before the flush was over. I attempted to "reset" the unit before it would not connect at all anymore. I turned off the unit and contacted customer service. Their team is top-notch. They made an appointment via Zoom, and they decided to replace the unit. My 2nd unit then began to do the same thing, and after recontacting customer service, it turns out my phone was too recent for the app. One unit was reset however, the battery still only last a couple of days.

Let me say right upfront that the only reason I’ve rated it as “in the middle” of stars is because so far, it has done an excellent job on part of the bowl but not so great on the ring that ends up just above the resting water level. So I’m waiting to see if more time gets rid of that. I’ve struggled in the past with pretty significant hard water buildup and Shine has done a great job dissolving and removing the stain for the main part of the bowl - although I did have to scrub it a few times several days apart. It didn’t take really hard scrubbing though like before and once off, it hasn’t built back up. For the rest, I have tried moving the spray bar and adjusting spray time to longer and it’s fading but definitely still there. I have my fingers crossed though that more time will make this as shiny and clean as the rest! I’ll be back to update to five stars when that happens 😊

UPDATE: So after airing my dirty laundry I was contacted by 2 different individuals. One stating that because my app and my web accounts had gotten on different email addresses they couldn’t see each other. In turn they put them both on the same address and asked me to try again…Viola! It functioned as anticipated and I was able to order additional pods If you take the time you may notice that I offered this up as my screw up and that I suspected that this was the cause. Time from complaint to resolution less than 24hrs. Perfectly acceptable and appreciated. The same day I received an inquiry wondering if perhaps their previous communications had been going to my spam folder. Now I had just received the one email with the solution and now a second email from this individual as well as the two previous cut and paste faq with no changes in filters, but I did due diligence and checked….ummm no. There was also a desire to review my original review. I will tell you what I explained to them Once I received service I was very happy with their departments attention and speed in resolving my issue. That doesn’t negate the original complaint that tech service closed 2 complaints as “solved” with no verification and only a single cut and paste response to each. I’ve seen various recent reviews that individuals have received prompt and courteous service. Perhaps my hissy fit pointed out an area that needed attention or perhaps it was just luck of the draw. Either way I’m still looking forward to my delivery and actually working with the product and being able to assess their product not just their support. rest assured I’ll let you know how things go INITIAL REVIEW FOLLOWS I purchased this item as I have many others I have purchased. As a 1st gen let’s see how this goes product. My expectation has never been that it will be all the things they say it is supposed to be…yet…. I like to tinker and give feedback to new companies about their projects. I have definitely backed some wrong horses in my time but that’s the gamble and if you want a “finished” product wait until it’s finished then buy it and stop complaining THAT BEING SAID…. My issue lay with their apparently misidentified/labeled “customer service” department. I filed 2 different requests due to my inability to activate/order new pods on their unlimited plan. As a disclaimer it is ENTIRELY possible that this error lay with me. My web acct and app ended up on different addresses (which I can’t appear to resolve on my own). Hell it’s possible that I’ve misread my order and only THINK I subscribed but missed a button HOWEVER What I have received from this company amounts to a copy and paste from their faq. One I get, but when restated a second time one could assume that the faq was inadequate or I’m not vey bright or there is a separate issue altogether. In any event it obviously requires a more in-depth intervention. I finally had the opportunity to go back into my account to see both of my requests labeled as “solved” I have no recollection of contact with customer service that asked if the issue had been resolved or not. Just the copy and paste faq and viola “solved” I have sent a 3rd request expressing that it is NOT indeed “solved” and that I need a non copy and paste faq to help me understand either what I f@&$ up or what step was missing from their instructions. The product may be excellent….I am unsure because I haven’t been able to load it more than once and it has just been attached with no solution for well over a month. As much as I dislike airing my laundry in public my hope is that this small hissy fit will motivate them to improve this area of their company and prevent others the unnecessary frustration. Even a great product with poor customer service is a product I could never recommend even to other gen1 enthusiasts like myself

Send to work however getting it to connect is a nightmare of wait and wait then fail then reset battery while to is full of water and repeat about 10 times. So bad thinking I will be returning

Was told yesterday by their customer service that the engineers are still working on the functionality of using Shine with Alexa even though they are marketing the functionality now. No ETA on when it will be working. As far as functionality, it works when you flush your toilet. It will take time to see if the results are what they advertise. This product needs more time to develop and will over over-the-air updates. Disappointed but pleased so far.

After waiting a year and 2 months for my unit and seeing them advertise 2 day turnaround for new orders when I and MANY others still hadn't received their's ordered more than 1 year ago, I finally got my two units. The renewal date on my sub is June. I got these at the very end of AUGUST! I was promised six months of pods on top of my sub. No indication of this anywhere. Both units are defective. One doesn't charge. The other worked twice after calibration and not at all after that. The quick start guides mentions support chat. It doesn't even exist. Calls to support are unanswered. Messages left on the support line are unanswered. Text messages are left unanswered. Emails are left unanswered. Support requests made through the web page, remain, unanswered. God forbid you need support with this device because you aren't going to get it. EDIT: from 1 star to 2. (let's see if we can't improve more!) After the response I looked and indeed there is email responses in spam that came about the same time I posted the above part. It did take 3 days to get an answer to my initial question (App says to flush to calibrate and doesn't tell you what to do if you have a dual flush toilet (Short flush)) I have set up and had a Zoom meeting with a tech agent. After 45 mins it seems one device is defective and I'm getting a replacement and the other is still not working but ""their engineers" "are working on it". This device connects to the internet and its finer workings are controlled remotely. This makes me wonder what would happen to the device if Shine ever goes out of business. I look forward to one day having working units but, I feel that this product is not mature enough to handle anything but the most straightforward plumbing situations. In my case bidets are presenting a problem that I hope they will get around. Support was friendly easy to understand and knowledgeable but I still have 0 of 2 units working. It apparently should take approx 2 weeks to get my replacement unit. In 2 days tech support is going to call me to see if the fixes (about to be remotely applied on the other unit not being replaced) worked or not. Fingers crossed. Edit 2: (two to three stars: More if new feature is rolled out, stay tuned) Got support call this morning. Their engineers can't make these units work with the water pressure going to our toilets. Shine is refunding us and letting us keep the units. The units are not functional right now but they tell us that we will be able to set them up using a timed feature that they will be rolling out in a months time.