Shift Moving and StorageReviews of shiftvanlines.com

Horrible service, expected it to be bad but the things that happened were: 1. Movers showed up a day late when I had paid an extra $350 for them to come on that specific date. Had to miss an extra day of work and change my flight and was not compensated for that. 2. Movers were scammy and tried to charge me an extra $600 for a “shuttle” cause they said the truck didn’t fit in the streets near my apartment but that wasn’t true at all and they tried to make me feel bad that they still had to use a shuttle cause another client needed it. Was confused why that was my problem? 1. The movers took forever to give me a time estimate for the delivery and then my apartment elevator wasn’t available since they told me the day before. Had to delay the move another 3 days. 2. Finally they planned to come between 1-3pm a few days later and they showed up at 6:30pm! Didn’t leave until 11pm 3. The movers SHOWED UP WITH NO TOOLS for the boxes, not even a pair of scissors. They had to use a plastic knife and my sewing scissors to open the boxes. The movers said they asked their managers before they left and weren’t given anything. 4. Finally, my beautiful white couch came stained because of the blankets they wrapped it in. THEN they dared to call me the day after to charge me more money for fees they forgot to add after the fact and said they would not review the claim for the couch until after I paid the fee. They were a little cheaper but now I know why!

Extremely Disappointed with Service – Urgent Attention Required This was my first time moving across states, and unfortunately, my experience with Shift Van Lines has been deeply disappointing. To date, I have not received my belongings. When the delivery drivers finally arrived, they were inexplicably carrying cleaning supplies instead of my furniture. While I don’t fault the drivers themselves—who were actually the most professional and courteous part of this process—I am extremely frustrated with the supervisors and customer service team. Despite multiple attempts to get answers, I have not been contacted by a manager with any update on the status of my delivery. Furthermore, I have not received any form of compensation or refund, which I believe is fully warranted at this point. This entire experience has added immense stress to my relocation and has left me without essential items for far too long. I expect immediate action to resolve this issue, including: * A clear update on the whereabouts of my items * A confirmed and prompt delivery date * A full refund for the unacceptable service Please treat this matter with the urgency it deserves.