shift4shop.comReviews of shift4shop.com

Customer Service isn't quality and spend alot of time waiting for them to tell me look at this knowledge base. They are not able to compare their products and services to SHopify, there main competitor at all to give you a feel for anything as you are setting up your account. Their payment processing fees are much higher than I'm paying elsewhere along with an excessively high per transaction fee of 40 cents. I wasted alot of time trying to learn this ecosystem with things hidden behind modules that were not intuitive to find, you had to use their precise wording that I did not see in their help/knowledge bases when I was trying to utilize features such as quantity discounts and subscriptions but they call them recurring orders to find it.

SCAMMERS AND THEIVES!!!!! I would like to say that this is a terrible terrible company, and that they are absolute thieves. I tried to go ahead and get a refund for them for services I have not used. An account that I was not aware of was created in January, and my card information was used for this, then they billed me around 4 times with each time being around $40 a month. They did not send me a single invoice not one at all, I only found out about the charges when I looked at my bank account. I was not even sure who in the world shift4shop was so I went ahead and called the number on file for them. They picked up and told me that they would help me get it sorted out. They never called back, I sent an email and they said that for services rendered they could not give me a refund. No services were rendered no invoices were sent, no confirmation email of creating this company was even made. I have some random email from them. I tried logging in to the account that they had on file and it said the account was deleted. This is a scam of a company and I will let everyone know it. They still owe me my $156 dollars until they pay me back I will not rest. If they ever wish to give me my money back then all they need to do is contact me and I am fine with getting my money back, and even deleting some of my negative reviews.

Total Joke - Zero customer service. Everytime you ask for help, they come back with a question and just drag it along, until you give up. Save yourself time and aggrivation, do not do business with this business.

TERRIBLE service.... You have to use 1 of their 3 credit card providers and they're awful, if you don't they tell you that you can utilize your own (like most platforms would let you) but they don't have a way to do it. They held my property hostage and told me to pay a bill to them when my website was offline bc of this, I had been promised help and never heard back from them. Then they say theyll only let me access my site if I pay them money they wouldn't have been owed. Horrible customer service, horrible follow through. Completely unprofessional.

Horrible Company! I've been trying to get my online store up and running for months. Customer service never understands your questions and when responding to your support ticket they give you basic information that you already know. I have been paying for over 6 months (not exaggerating) and I still can't launch my store nor get my $ back. You have to wait over 24 hours to receive any tech responses and once you do get a response they don't help at all. If you store was down - it would remain down for at least 24 hours. You're on your own with Shift4 Shop. Sometimes you have to edit your template using html code to update your store. If you read their knowledge base/support help pages, it states that their so called techs do not have html knowledge and can't assist you. Why in the world are you offering and selling templates when you don't offer decent educated support for them? Today I spent from 9am in the morning to 4:30 in the afternoon trying to edit products, set up categories and edit my template. I just wanted to get something accomplished. During all of that time I finally got 4 products added and I was not able to set up more categories or edit my template. If you're lucky enough to login you won't be able to access any sections of your store to work on updating anything. Go elsewhere or you'll end up just like me . . . with nothing.

Terrible customer service/tech support! Customer Service just acts like you are completely stupid and cover the very basics like Check your spam folder etc. Then they finally put in a ticket for you and you wait, up to 24 hours, for a response from tech support. Your site could be fully down, and there is still no urgency on their end. We have had an issue not receiving copies of new order emails for almost 2 week and they have still not solved our issue. Blaming it on DNS/SPF/SSL/DKIM and telling us to go to my domain provider to fix it. Well we jumped through ALL of those hoops, and it still doesn't work. We provided previous ticket numbers where we had the same issue and it was solved by them "fixing it on their end" previously but for some reason this time they want to play the blame game.

HORRIBLE! Don't. Just...DON'T. Template customization is, at BEST, sketchy, and unbefuckinglievably non~functional. Customer service is useless. Tech support would have to improve to be useless. Tech support is worse...exponentially worse. Worse, AND rude. RUDE AS HELL!! No one, in customer service, or tech support, actually helps. If it's not something super simple, like you tapped an incorrect prompt, they just tell you how sorry they are, and send you on your way. They open a ticket. Then you get an email saying, well, nothing really. Just that you won't be getting your problem resolved. Almost a week with the same problem, and IT'S. NO. BETTER. In all that time, between chat, emails, AND phone calls, one guy, ONE GUY, showed ANY decency, employed ANY patience, was helpful, and genuinely tried to deliver any REAL service. One. guy. The last guy was abhorrently rude. Argumentative, constantly talked over, had the gall to deliberately YELL ACROSS THE ROOM about me, IN THE THIRD PERSON...WHILE on the phone WITH ME, so I could hear him. Quote: "She called back again!" THAT'S the level of their tech support.

Shift4Shop bought 3dCart and "things" started to develop. In my experience many issues - servers down, updates caused issues, constantly having to contact support only to have tickets just sit somewhere for endless amounts of time. Used this platform for 8 years! Gave them time to figure out how to run it after the buyout. Finally, in my experience too many constant issues - integrations were breaking and API's were not working. Always the same response given - submit a ticket! Many former employees were leaving and the platform was not stable. Moving to a new platform can be a hassle so folks tend not to leave until it becomes urgent that they do - our online business is 100% of our sales which we do full time. So many issues that have continued since the buyout and support tickets rarely get answered. We got that feeling that the platform will be lucky to survive. Then they replaced their phone support with folks who can't help you but only tell you to submit a ticket which don't get answered. It's a round about of chaos now. Then, they announced a price increase of 40% and we decided to leave. We should have left years ago as we have had ZERO issues with the new platform we are using. It is so refreshing to have a stable platform - absolutely ZERO issues with our new platform and we switched at the start of this year. Also another odd thing you can't view their forums until you have an account - they don't want you to see all the current customers complaining about issues all the time. In my opinion, if you enjoy keeping an eye on your website daily for anything that might be broke - by all means get Shift4Shop, if you just want to run an online business and not have to constantly monitor your website, then go somewhere else. If you don't know how to "fix" things when they are broken - you don't want to use S4S as their support is now that bad. Many of the people that ran 3dCart prior to the buyout have now left and S4S is hiring people that are clueless about the platform and simply don't seem trained. Best decision we ever made was to leave!