shift4shop.comReviews of shift4shop.com

If I could leave ZERO stars i would! They have just locked down our FTP folders without warning, explanation. Cannot access important documents because they want everything in the assets folder. I would never recommend this company!

Horrible , they have no idea what there doing . Been with them for 15 years, site is going down every day and we’re finally moving on

Update: Unfortunately, my experience with Shift4 has gotten even worse. After more than 10 years as a customer, I decided to close my merchant account because of persistent card-testing fraud that has made the service impractical for me to use. I recently attempted to enable processing again after putting additional fraud-prevention measures in place. Within only a few hours, I received approximately 300 fraudulent card-testing attempts, forcing me to disable processing again. I contacted Shift4 to cancel my account and, after spending approximately one hour on hold, was told I had two choices: cancel immediately and pay a $1,000 early termination fee, or remain under contract for another 10 months. This is particularly frustrating because I have been a Shift4 customer for more than a decade. In August I processed zero transactions and $0 in sales through Shift4, yet I was still charged $85.58 in fees. I requested that Shift4 waive the $1,000 termination fee and close my account immediately. I was told that request will take approximately five days to review and that I will receive a decision by email. I will update this review again once Shift4 responds. After more than 10 years as a customer, I am extremely disappointed with how difficult and expensive they are making it to end the relationship.

I signed up to start building a site last week and it's way different than any platform I've been on before. I have a lot of questions and know I'll need to pick the minds of other sellers on the platform on how to do things. I've been trying to get on their forums to ask people questions. I registered for the forums and nothing. I messaged the customer service for the forums to ask to let me in so I can start building my site....crickets. It appears I'll be stuck just waiting out the free trial period without ever getting started. Can't get anyone to respond. It's a good thing you don't have to pay anything up front to get started because if you did you would get stuck paying for a site you can't even start building. What kind of platform blocks it's forums and doesn't allow new customers to ask for help and learn from other users? What are they hiding? I can see why all the ratings on here are low. I don't recommend this platform. Will be looking somewhere else.

An absolute joke of a shopping cart platform. The software is OLD and complicated, the learning curve is impossible. Their online videos are 5 years old. Zero customer support I looked for reviews after I wasted two hours trying to get a site set up on their system, I wish I would have done this sooner and not wasted my time

Horrible Platform. Would not recommend

They will not allow me to login to my site. just goes to an error page. Tech support did answer phone. Try calling at midnight. They want me to buy a new SSL before they will allow me to access my own site.

Shift4Shop used to be a great platform when it was 3DCart before shift4shop bought it in November 2020. That is when all the problems began. The platform is not stable and there is a lot of down time. If you are on their free plan using shift4 payments as your processor it declines customer cards all the time for no reason but if you run their card on paypal or stripe they go through just fine. This has been an ongoing issue since the day Shift4Shop took over. On top of that the free plan is not actually free. You have to pay for a cloudflare SSL monthly, it was just announced that in January 2026 they will begin charging $190.00 for PCI compliance yearly. I've never been on any platform that charges for PCI compliance ever. Also in September of 2025 shift4 announced they were hiking their processing fees to over 3% plus 40 cents per transaction (A month after it went into effect. They always do things shady like that) Those are now the highest processing fees I've seen from any platform. Add on top of that their integrations for Facebook, Amazon, Ebay, Etsy, Pinterest rarely work or do not work at all and they have known this since they bought out 3dcart 5 years ago. Their app store has so many apps that don't even work with their platform and this has been brought up in the forums but the apps are still there. There has not been any upgrades to integrations, apps or overall site improvements since the takeover as well and all of the merchants have been begging for years to get the platform up to date and in modern times and for years now their response has been we are working on trying to get the platform stable. How many years does it take to get it stable? You would think 5 years would be more than enough time. Anyway the platform is so out of date and stuck in early to mid 2010's era and there seems to be no improvements on that coming in the near future. I, like many other long time Shift4Shop merchants am fleeing the site to start 2026. It's no longer viable to do business on and in all honesty all of the issues on the platform cause lost sales regularly. If you can get into the forums while doing your free trial you can see for yourself. I'm not just making any of this up. Shift4Shop is a complete and total disaster of a platform. Like I said read the forums, don't just take my word for it. You will see everything I have mentioned just keeps going on with no fixes coming. If you are reading this review you have been warned. Before wasting your time on Shift4shop for their free (not really free) ecommerce site you will be better off going somewhere else and saving yourself a huge headache. I'm looking forward to finally escaping in the new year.