Ruchika S.
Four individuals. One seamless experience. A real Shift in customer care.
I would like to take a moment to share my experience with the Shift Careers team. I’ve used a few resume-writing and career-support services over the years, and the care, consistency and personal attention I’ve received from Shift Careers truly stand out. A prolonged job search can be disheartening. You know the effort you’re putting in, but progress is slow, and there isn’t always an immediate success to celebrate. In my own search, I’ve seen the same vacancies advertised repeatedly over months, applications go unanswered, and responses arrive only after several follow-ups. Sometimes you’re told another candidate’s skills were more aligned, only to see the same position appear again. You’re left wondering what to make of it. I’ve heard others say they’ve paused their search because of the stress, and I understand that feeling. There are days when the effort feels considerable and the movement very little. My search is still ongoing, so I’m not yet writing this from the perspective of having secured a role. Even so, I feel it is important to recognise the quality of support I’ve received along the way. The care, consistency and shared ownership Faye, Bon, Mheanry and Adrian have shown deserve appreciation in their own right. Their thoughtful guidance has helped me gain clarity, consider my decisions more carefully and keep moving forward, even when the outcome is taking longer than I hoped. Their personal attention goes well beyond what I would expect from a career-support service. Even a simple message asking whether everything is okay because they haven’t heard from me makes a difference. When several things are competing for your attention, that small act matters. Someone has noticed, remembered where you left off and taken the time to check in. It gives you that extra push to make time for the next step. I’ve been able to speak openly about my circumstances, doubts and decisions. They give me room to explain my thinking without making me feel judged. They also challenge my thinking when needed, explain their reasoning and help me examine possibilities from different angles. Those conversations have helped me recognise strengths I hadn’t fully appreciated and think more carefully about where to focus. One thing I particularly appreciate is how well the four of them work together. Their coordination is commendable. Due to personal circumstances, I work at unusual hours, and over these months I’ve become familiar with who is available when. Yet I’ve never felt I needed to time a message for one particular person just to be understood. Their responses are quick, and their consistency and continuity are remarkable. Sometimes it feels as though I’m speaking with one person across four shifts - I don’t have to keep repeating my story or explaining my thinking from the beginning. That has made me feel like a partner in the process. Their patience, thoughtful guidance and willingness to stay alongside me through a difficult period have meant a great deal. I’ve felt supported as an individual, by a team that cares about my progress beyond simply selling a service. Faye, Bon, Mheanry and Adrian-you are all stars, and I’m grateful for the care and effort each of you has put into supporting me. You deserve recognition for the work you do and the way you treat people. This is what real customer service feels like. I know the outcome matters, and I’m still working towards the one I’m hoping for. But I’ve also come to appreciate how much the journey-and the people who stand beside you-matter along the way. Thank you for making that difference. ✨✨