Tiffany
Great cap, terrible customer service
I want to start by saying that Shhhowercap makes a great product. I’ve used one for years and love it. But ordering a new one has not been a good experience. I ordered a new Shhhowercap on January 16, 2025. Within a week or two after placing my order, they took their website down. I was trying to replace a shhhowercap I bought a few years earlier that I loved but had ripped. I needed a replacement quickly. When I saw that it hadn’t been shipped by January 29 I sent an email. I was worried they were going out of business. I asked to either have my order shipped or please cancel and refund my money. Someone responded with the following: “Hello Tiffany, I'm truly sorry for the inconvenience you're facing with your order, especially since you're in need of a replacement quickly. I checked the details and, unfortunately, your order #SHHH_315683 hasn't been shipped yet. To address this promptly, I'll escalate your request to ensure our team looks into why there has been a delay and to explore possible solutions, including the options you've requested. They will do their best to provide you with a resolution as soon as possible. Thank you for your patience and understanding in the meantime. If you have any other questions or concerns, feel free to let me know! 😊” — Now, 3 months later after ordering I still haven’t received my order and there was no further communication. I sent an email March 20, 2025 and I got a wishy washy boiler plate response. I don’t know what else to do now other than make this complaint. $50 is not cheap. I sympathize that this company is woman owned and founded, but they should not be taking orders they can’t fulfill. I personally know someone whose daughter was an advisor to the company for 7 years. I love my old Shhhowercap. I want to receive it. But if it can’t be shipped in a timely manner I need a refund. I will be happy to edit this review when the issue is resolved. Update (response to Shhhowercap reply): There is nothing suspicious about me just wanting the product I paid for in January. I am a real person with no reason to write a review other than I’d like to receive my shower cap, which I stated is great. I also don’t want to harm your company, but email was not getting me anywhere. Your reply is disingenuous and doesn’t address the root problem, which is not my review. 2nd Edit (5/5/25): STILL NO SHOWER CAP, and now you’re arguing with me about who I know (or supposedly don’t) to prove I’m “suspicious.” I said I knew the mother of an advisor. Not the advisor. I’d be happy to give you their name via email, but it’s unnecessary and besides the point. And I removed the name of the competitor because you asked me to. Again, I’m not trying to harm your company. You have my name and order number and my email, in addition to my $50. You’re treating a real customer horribly and should be more focused on shipping my cap than conspiracy theories.
Response from The Patented Original SHHHOWERCAP®Apr 15, 2025
Hi, this review and account, is suspicious especially since it actively names the Competition Brand who sued us after we asserted our Patent & Trademark rights. Genuinely, if you have a human bone and empathy - please remove your review. It couldn't be more harmful right now. We want absolutely nothing to do with those people. And, even more suspicious that your edited version now says that you personally know someone who was on our Board now replacing the above callout of Competitor brand. Its doesn't change much and we'd know who it was for that length of time. We checke with all of them and no one knows you. If you have any affiliation with connections to the company as you say - then, you'd know that this public defamation of your "experience" is simply not the right venue to air your grievances.