SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Sarah L.
I am obsessed with Shhhowercap! I’ve been using their products for years and cannot get enough. I have one in each bathroom for myself, for visitors and even one for when I travel. They’re so durable and help me keep my hair fresh with my on the go lifestyle.
RK
The best ever
Response from The Patented Original SHHHOWERCAP®May 7, 2024
We like to think so!!! Thhhanks, RK! Happy to hear this.
Gillian D.
Absolutely love my shhhowercap! No other product comes close to the quality and design, so I’m hooked for life!!
Carole C.
I have bought at least 6 shower caps from #shhhowercap over the past many years. I use mine almost every single day, and has been one of the best gifts for that woman who has everything. The company seemed to disappear for awhile, but I am happy to say they are back. 😁👍🏻 I just received my new shower cap, “The Wish”, and I’m so excited! Trust me, once you use this shower cap you will never use anything else. It fits well, dries quickly, and the design choices are great. I highly recommend.
Response from The Patented Original SHHHOWERCAP®May 7, 2024
What a beautiful review, Carole! Yes, you're right! We're now on the other side of it & here to stay. Very excited because the best is yet to come. Thhhanks for your support of our Female Founded Small Business & patented innovation. Its women like you that are the reason why we do this.
Eleni M.
Huge shhhowercap fan. I don’t understand these poor ratings! Very much looking forward to the new product line
Response from The Patented Original SHHHOWERCAP®May 7, 2024
Yayyyy fann for liiiife. We'll be here for you every single day. Appreciate the glowing review and support over the years.
Joshua C.
Amazing company! Amazing brand! Amazing product! And amazing customer service!!!!!!!
Response from The Patented Original SHHHOWERCAP®May 7, 2024
We're so glad you feel that way! We can't say we've always been PERFECT but we certainly try and have learned from the circumstances to make us a better, stronger, company moving forward. We appreciate the vote of confidence and continued support. SHHHOWERCAPs for everyone!
Tina V.
I like the cap, durable, and love I can wash it. I think it’s sad it takes so long before processing order. Not sure if that can be fixed. Thank you, Tina
Response from The Patented Original SHHHOWERCAP®May 7, 2024
Hi, Tina! Thanks for the positive feedback on our patented innovation. The shipping issue was a small pocket of customers during a challenging and complicated moment in time. But, we're on the other side of it now and back to normal - like we've shipped hundreds of thousands of orders since 2015! Sending you a little something to give us another try this year. xxoo
Cheryl C.
It took a cery long time to get here but it is a great showercap.
