Sonel
I would give them negative 900 stars if…
I would give them negative 900 stars if possible. They don’t respond and haven’t refunded me or sent my product since January
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Sonel
I would give them negative 900 stars if possible. They don’t respond and haven’t refunded me or sent my product since January
Anne
July 30, 2023 UPDATE! Here is an update regarding my purchase from this money-stealing (and no goods delivered) company earlier this year. Thankfully, I had purchased using PayPal and after many, many months of no response from the company when I had no items, yet they had my money for months, I opened a claim. I am happy to say that PP found the claim in my favor and returned my money this week. It has been a terrible journey, I am glad that I saved my emails and communication with this company, they never responded to any of my requests and likely did not respond to PayPal's. Not only have I received news that the claim's judgement was in my favor, but the funds have been returned to my account! Save your emails and all communication with this company. May everyone who has been wronged by this company prevail. All the best. (And kudos to PP for doing the right thing). I reiterate, do not purchase or trust this company. I'm thankful and grateful that PP could make things right. May 7, 2023. I wanted to give zero stars, but the site won't accommodate, so the next lowest is one. I ordered two shhhower caps in April, got confirmation of the order that day, the next day, the money was taken out of my account. I was patiently waiting for a shipment announcement when I realized that my hostess gift was not here and my trip was coming up. I've contacted the company multiple times to no avail. After having read the postings on Trustpilot, it's apparent that I need to cancel the order and report Shhhowercap to my credit card company as fraudulent.
Caitlin B.
Ordered a shower cap from them back in October and have yet to receive it
Julie S.
UPDATE: I continue to know people who ordered caps in 2022 and later who still have not received their caps or a refund ( despite asking). I strongly urge people to avoid buying shower caps from this company. They are stealing money and rarely shipping product. They are refusing to give refunds to those requesting. They are asking people to delete negative reviews. Their reasons as to why there are problems continually change. They continue to market, send emails offering discounts, and take orders ( and money) from unsuspecting customers. Check out their Better Business Bureau rating before ordering. You will see many more reviews such as this. If I could give zero stars I would. Like everyone else here, I ordered 2 caps in November, paid for them, and never received product. I felt bad and assumed that money was gone. After emailing for months, an email to orders at shhhowercap.com today was read by the owner. She personally called me and refunded my money. I had 5 star service today. I had 1 star service for the last 5 months, thus the 3 star rating. If you paid for and never received product, try emailing orders at shhhowercap.com. I do believe she is trying to make everyone whole after her operations stumbled with a warehouse and website change.
English
Zero stars. I ordered a shower cap in May of 2022. I still have not received my order (11 months later), and the company refuses to refund my payment. I received several responses last year (to my prior queries) in which the company stated that the order was being processed through a new system and that I would receive it soon, but that seems to be a lie. Then I was told in January 2023 that my order would ship in 3-5 days and that I would receive a shipping confirmation. It is now April 2023, and I have neither a shipping confirmation nor the product I paid for 11 months ago. Don’t order from “Team Shhhowercap.” You might as well light your money on fire and toss the flaming bills into a toilet.
Sarah
Shhhh Shower Cap is a scam! Ordered a shower cap in august 2022, still haven't received and when I asked for a discount they said they'd be sending it and them were sorry....that was also last year. Gross. DO NOT purchase from them, completely disgusting frauds.
Dana D.
Seems like I'm not the only one scammed by this company! Ordered in August 2022, have been asking for a refund since October 22 and now haven't had a reply from them since February 23. Ordered 2 showercaps and have received nothing. Now can't even get a reply! No wonder they have their comments turned off on their social media.
A.E. R.
Ordered in September 2022. Still haven't received. Have given me numerous wrong pieces of info, lost order multiple times. Now they're telling me they don't have the print I ordered and I can take what they have, but they can't tell me which they have. Scam, avoid.