The Patented Original SHHHOWERCAP® Reviews | Read Customer Reviews of shhhowercap.com

The Patented Original SHHHOWERCAP®Reviews of shhhowercap.com

1.7325 reviews
Manufacturing
Greenpoint, Brooklyn, New York

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The Patented Original SHHHOWERCAP®

About The Patented Original SHHHOWERCAP®

SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor

The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.

Also known as: shhhowercap.com
Website: shhhowercap.com
Category: Manufacturing
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 49% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Patented Original SHHHOWERCAP® reviews

Showing 254 reviews with 1 star · Clear filters

Lauren
Apr 10, 2024
Great products, BUT
Great products, but I've been messaging this company for over a year to correct a purchase I had made in December 2022. They sent over the wrong color and they kindly responded, however never made any moves to correct the error. I re-engaged until 12/2023, but they stopped responding so I've given up and won't be purchasing from them again.
Response from The Patented Original SHHHOWERCAP®Apr 12, 2024
Hi, Lauren! Thanks for your feedback! We have an established policy in place if you'd like to swap for a different print please let us know and we're happy to do so with the simple link on our FAQs page. PLEASE NOTE: We're also offering $10 off for any impacted customer who would like to keep what they have received. Let us know what you'd prefer! We're standing by to help. Looking forward to making this right. The events of last year were a living hell (not just for our small pocket of impacted customers but also for us as a company) but they're behind us now. And, ironically, its because of the popularity and value of our patented GREAT product that you love so much. So rest assured now that we're on the other side of this mess -- that's exactly what we'll be move forward with -- major learnings, a better company, stronger leadership across the board, a customer first mindset, and our incredible product intact for years to come.
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Janee R.
Apr 10, 2024
I have been asking for a refund of a…
I have been asking for a refund of a non delivered Showwwcap since August.
Response from The Patented Original SHHHOWERCAP®Apr 12, 2024
Hi, Janee - We're sorry for any confusion! All orders for you under your name have been successfully fulfilled in our system with valid tracking provided to you. If there's anything outstanding, please reach out to [email protected] as we're standing by to help! but, with all other negative reviews we wanted to be sure to correct this one with the facts we have. Hope it helps diffuse some frustration for you!
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NEVER A.
Apr 10, 2024
Waiting for years for a delivery
Waiting for years for a delivery. Wrote repeated emails for refund, which has not been issued. Please do not purchase from this company.
Response from The Patented Original SHHHOWERCAP®Apr 12, 2024
Hi, Alexis - your order was fulfilled with valid tracking and we hope it's on your head for the best protection possible by now. Given this updated status; we'd appreciate it if you revise your review so customers aren't further confused.
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Carolyn
Apr 10, 2024
Someone from Shhowercap called and…
Someone from Shhowercap called and asked me to take down my review on trust pilot but I am not going to do it. She told me all problems had been resolved but I found out that is not correct. There are still lots of women who didn't get money back or caps. I did not get a cap and I did not get a refund from you. My credit card took the charge off. I am not changing my review since there are still people who did not get satisfaction and the company is still trying to sell caps they cannot deliver. Also lots of what I can only believe are fake wonderful reviews. This company is in trouble and you would have to be nuts to order anything from them
Response from The Patented Original SHHHOWERCAP®Apr 12, 2024
Hi, Carolyn - yes our Founder and also our Customer Service lead have reached out to speak with you directly in an effort to calm the situation. Your order was requested to be cancelled before it was shipped and also refunded in full via your chargeback. Your customer issue is resolved! While we correct the issue over all miscommunications with the associated updates for all customers - we'd appreciate if you removed your negative reporting since you're satisfied since you as a customer - as you have been so long ago. Its not making anything better the continued miscommunications that we need to respond to individually. Please remove this and all others so we can all move on from this situation. Thhhank you! <3 <3 <3
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Audrey
Apr 10, 2024
I placed an order for a holiday gift in…
I placed an order for a holiday gift in fall 2022. I didn’t receive it, and thought I perhaps forgot to submit the order, so I placed a second order. In January, I still hadn’t received either order, so I reached out to customer service. They initially shared that the product was back ordered, so I asked for a refund (at least for one of them, since the second was a replacement order). Then they stopped answering. I eventually got the second one (months later) but never the first, nor did I receive a refund, and CX stopped communicating with me. I understand inventory issues happen, but treating your customers like this is unacceptable. And from their IG (and these other reviews), I wasn’t alone in this experience.
Response from The Patented Original SHHHOWERCAP®Apr 12, 2024
Hello, Andrea! So sorry that your order was impacted by the events of last year. We see one remaining order for you -- that looks like a duplicate of the one that was fulfilled back on April 24, 2023 -- from your selection to opt into a print we had in stock at that time for immediate fulfillment. If any order is still remaining, we're happy to send a local messenger over to you in NYC if additional is not a duplicate and you're still waiting for it. We texted you from our Customer Care line and you can reply to us there (or call us) to discuss next steps. Looking forward to resolving this for you!
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Nikki
Apr 5, 2024
AVOID at all costs - SCAM
If I could negative stars, I would - this company is a SCAM. I first purchased a Shhhowercap many years ago, and I loved it - it took a while to arrive from NY to Australia, but that is to be expected. Then in Dec 2022 I decided to purchase one as a gift. BIG MISTAKE. It's now Apr 2024 and I've got no gift and no money. Over and over and over I've been sent "promises" of either fulfilment or refund - I have got neither. Just an inbox full of lies and bogus excuses and offensive sales tactics. It might have been a legit company once, but as far as I can tell it's a complete SCAM. AVOID AVOID AVOID. Don't just take my word for it - there are many of us out there who have been conned, look at the plethora of negative reviews. Please don't make the same mistake I did - save your money and time and shop elsewhere.
Response from The Patented Original SHHHOWERCAP®Apr 9, 2024
Hi, Nikki! We're so sorry for the delay with your international impacted order. Rest assured we're here to help. We have confirmed that this print is in stock at the warehouse and you'll have tracking in the next 5-7 business days. Can't wait to get your SHHHOWERCAP home to to you in Australia! Thhhank you for being a repeat customer and we look forward to making it right both immediately and for you in the future. <3 <3 <3
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Kate H.
Apr 2, 2024
HORRIBLE CUSTOMER SERVICE
ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!! I can’t even comment on the quality of the shower cap, because AFTER prepaying for the shower cap, I still HAVE NOT received my order….and it’s 5+months and counting that I have been waiting. I tried calling 3 times and was hung up on all 3 times. I emailed twice and never received a response. I started a live chat 3 times and was put in queue and never helped…even waiting for 8 hours on one of my attempts. I can’t even get my bank to reverse the charges because too much time has elapsed since the charge. Ya’ll should be ashamed! Taking my money and running. Based on other reviews, I am not the only customer with this problem.
Response from The Patented Original SHHHOWERCAP®Apr 16, 2024
Hi, Kate! We're so sorry for your recent ordering experience (so sorry) but, we're happy to see that you've been a repeat customer with us so that you've had multiple positive ordering experiences and with us in years past. No one was running! We're still here. And, below is clarification on your order. We can confirm your order was cancelled after your request for refund. If you'd like we can re-instate it! We'll reach out personally.
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Diana
Mar 23, 2024
I won’t consider placing positive…
I won’t consider placing positive feedback until I receive my order for 2 showercaps, placed and paid for in October 2022. It’s incredibly frustrating to receive daily emails promoting Shhhowercap. April 2024. My order has arrived ! Eureka !!! Confidence is somewhat restored, although one of the showercaps is not the design I ordered, nor would have chosen.
Response from The Patented Original SHHHOWERCAP®Apr 2, 2024
Hi, Diana! We're so sorry that your International order was negatively impacted by the extenuating circumstances of last year. We've corrected it and you'll receive tracking within the next 7-10 business days. Can't wait to get your SHHHOWERCAP home to you!
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