Sarah F.
Not quiet.
The shhhower cap is not quiet. It is slightly less quiet if I am angled at an uncomfortable spot. I tried being further away from the shower head etc. It is also too tight.
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Sarah F.
The shhhower cap is not quiet. It is slightly less quiet if I am angled at an uncomfortable spot. I tried being further away from the shower head etc. It is also too tight.
Cheryl C.
I ordered a cap in August of 2023. The CEO sent a generic email apologizing for the delay. My cap never came. I sent 4 emails and no one replied. I finally disputed the charge on my credit card in March of 2024 and the cap mysteriously arrived. Still no email to me directly about it. I should have been acknowledged in some way.
ACooley
Order took at least 6 months to fill!!
Willa
It’s a scam . I ordered 12/10/22. They pretend to send it 04/24 . I still do not have it. My bank is doing a scam investigation .
Nicola J.
Took months to deliver and didn’t respond to my emails!!!!
NC
I purchased 8 shower caps early December 2023 for Christmas gifts. I just received 3 of them the end of April 2024. This company NEVER RESPONDS to emails-I have no idea where the other 5 shower caps are. My credit card was charged in full in December. The product is wonderful-the customer service: zero.
Jackie S.
You took FIFTEEN MONTHS, offered me a refund then never acknowledged it again. You all are literally the worst company I’ve ever had to deal with.
Mary L.
The shower cap is great but the time from order to receipt was unacceptable. I placed the order in November 2023 and received the item in April 2024.