THINXReviews of shethinx.com

Disappointed to be hit with a Customs and Royal Mail handling fee adding another £20 onto these already pretty pricey pants! Wish Thinx made this known to customers outside of the USA at the time of purchase, not just hidden in their FAQs. I would have looked elsewhere and supported companies that do the same thing local to the UK and had much more affordable pants.

If I could give no stars I would. I placed my order at 9:37 on Friday morning. Due to my cycle starting I wanted to get these ASAP to try. Finding what I needed and adding the items were find it’s when I got to shipping thats the issue. When I went to shipping there was an option for next day Saturday shipping at an extra fee of 25$ as long as orders were placed before 1pm and I placed my order at 9:37am since my cycle already started I was extremely excited that they offered that option so I went ahead and paid the extra 25$. I continued to check all day for any updates on my package with no hope. It is now Saturday morning and of course customer service is closed and I send a email inquiring about my package. I am then told it takes 1-2 business days to process orders for standard shipping. I paid for next day Saturday shipping not standard shipping. So now I am out of 25$, have to try and find another product for my cycle since I am currently on, and have to wait until Monday for any of this to get resolved. Really was looking forward to this product, by the time I get it my cycle will be off, strongly considering cancelling whole order. Extremely annoyed and frustrating experience.

I bought 4 Thinx panties in January 2017. Firstly, I was very satisfied with them but I used them only during the night (the absorption is not enough sufficient for the day). After 3 years of utilisation, all my Think panties are not blood-proof anymore !!! The average life time of period underwear is normally 5 years with proper care (hand washing...) I ask the customers service and this is their reply : “our undies lasts up to 2 years!” These panties are expensive and they last only 2 YEARS ! The company didn’t mention this information on the website. I am very disappointed and I will not buy again from this brand. Fortunately, now in 2020, there is lot of new sellers with better-quality (which last 5 years ! for period underwears. My advice : before buying from Thinx, revise your different options and put your money in better products.

Thinx needs to make it far clearer that there will be a customs fee, I've had to pay an extra £16 (with Customs and Royal Mail handling fee). It is in their FAQs but not anywhere visible on their website when you're ordering and paying. So with shipping costs too, I'll have paid about £60 for a pair of pants. Feel like a complete muppet! Please please support more local period brands and ignore this lot. There are lots of companies out there doing the same thing.

Steal people's art, get cancelled.

Totally disappointed. Charged £15 customs’ duty on a £35 pair of pants. Response from customer services was that it was ‘in our FAQ’. Nowhere near good enough.