THINXReviews of shethinx.com

This is a terrible company, I tried to cancel my order as soon as I realized that they had falsely advertized a sale on leak proff underwear. Their ad should have said "on select pairs" turned out to be only 2 pairs but all pairs came up when my selection was made. When I did not get the 50% off I tried to cancel. Katie said my order was being processed and I could not cancel, it was 10:30 PM on a Sunday.I knew no one was working then but I couldn't cancel. Now they are saying I cannot get a refund, this is the most unethical, lying company I have ever run across! DO NOT BUY FROM THEM!!!!!!!!!!!!!!

The website is not user friendly. It takes too long for a reply to email or return phone call. Hopefully, I will hear from Thinx within 24 to 48 hours.

Your commercial of the woman that for 35 years... is one of the most offensive commercials I have ever seen. It has completely turned me off to you product and I will share that opinion.

I have purchased Thinx pants over the past few years and have been extremely upset with the quality of them. Not only do they not do the job that they promise. The elastic is so inferior that despite being careful how I wash them. Not long after buying them the elastic starts to shred. I have made many attempts to contact customer service (through several attempts by email and on Twitter) and have been absolutely ignored! I certainly will not recommend them either for their products or their appalling customer service which is quite frankly an insult to consumers. If they contact me now after this I will be surprised! What a waste of money!

Sending spam mails even though I ordered there more than 5 years ago and subscribed several times from the newsletter. I also think there are now way better alternatives in terms of longevity, style and sustainability.

You'll feel happy that you found a great replacement for those nasty disposable pads/tampons... For up to a few months. After that, you'll be lucky to go 30 minutes without leaking everywhere. It's ridiculous how much they spend on marketing and 'empowering' women on being free on their period days. The only sense of empowerment I felt in these past few days were when I threw them in the trashbin. If you're looking for a long term eco friendly solution for your periods, give Thinx a bloody wide berth (pun intended). They. Simply. Do. Not. Work. They are not worth the stress you have to go through when you realize you've stained YET ANOTHER bedsheet/seat/cushion cover.

So disappointed. Bought these from a UK retailer to avoid the customs charges and within half a day of wearing them, I had bled through to my jeans. They say they hold 4 tampons worth but there’s no way this is true. The store I got them from won’t accept returns on underwear so I’m out a lot of money and they’re no where near the ‘saviour’ they were described as.

I placed my order on the UK version of the website that displayed prices, including shipping, in GBP and only when the payment was being processed did it change to USD. As non-sterling transactions incur a fee on my credit card, I got in touch with them straightaway. During my correspondence with customer service, I was told that I would also need to pay a customs fee "like we mention at checkout and on our website!" (yes it included a sarcastic exclamation mark). I then provided them with screenshots of every page of the checkout process proving that there is no warning (I used the mobile site and then Apple Pay), but every answer I received said that they were sorry that I had overlooked it! Whilst they provided me with screenshots of the US website that does have these warnings, they would not acknowledge that it was not visible to me despite clear evidence. Thankfully they did offer me a refund so I'm just waiting for that to be sent through. So, no comment on the pants, I never received them.