Shernbao USAReviews of shernbaousa.com

Very upsetting the fact they don't tell you they don't have something they are selling. I bought a table and it's been 3 weeks and it hasn't even been shipped. I'm still waiting

I ordered what was supposed to be 2 filter pads for my dryer. I received 1 filter that had been cut in half (you could clearly see the cut marks). I called the phone number the next business day when they opened. I was told that I should have in fact received two filters, although manufacturing is cutting them in half for some reason. I was told that a second filter would be sent out to me. That was several weeks ago now and I have not received the other half of my order. I was also disappointed with the layout of the website as I was not informed of shipping until after the order was completed. Shipping was more than the item itself, which is extra disappointing since I only received half the order, and the half I received was literally cut down the middle.

No info online or in the receipt on how to process a return or exchange. When I called in they informed me I had to pay shipping on the return as well as the new replacement item. This would be a total of almost $30 in shipping for one small $20 product. When I asked to speak with a supervisor, they told me someone could call me back, and days later I have heard from no one. A bit disappointing, and definitely not a hassle free customer service experience.

I placed an order for a competition grooming table. When it arrived I opened the box immediately only to find the table was not assembled properly and could not be fixed. I called and spoke with somebody on a Friday, who told me I could have a return label mailed to me., and that someone would reach out to me the coming Monday. It’s now been a full week and I’ve gotten no response. I’ve sent emails and have called and left voicemails and have gotten no return call or email. Very very very dissatisfied. This is my first purchase with this company and I will not be a repeat customer because of this. I just want my money back. Very happy to send the table if I ever get a return label.

I never received what I payed for... I still waiting for my products

hours after I placed my order my payment info was compromised, someone trying to buy stuff online... dont trust the website and the item I ordered ended up sucking. way. overpriced too.

No integrity to their products and absolutely trrrible customer service. Bought two dryers and each broke within two months. There is no accommodations being made from this company.