Shernbao USAReviews of shernbaousa.com

The company itself is fine, but their products are poor. I own a grooming salon and have had to purchase nozzles for my high velocity dryer because within a limited amount of use, they crack. The first set that came with the dryer all cracked besides 1 (which is the one I rarely use) within a couple weeks of use. So I ordered replacement nozzles, and one cracked within 3 days of use. I don’t know what type of plastic they are using to create these, but they are extremely poorly made. I can’t be the only one with this experience.

Well to start i received the table very quickly but when i opened the box the table was broken in several places so i contacted someone from the company and he was sending a new top , well while waiting for the top i thought that i would try out the table to see if i like it , well i found that that table was very slow going up and down and that the table did not go up high enough that i would not have to bend to groom small dogs so again i contacted the same person and told him my issue and i understand it says in the description how high it goes but i didn’t know how that would work . So during the process of explaining this the gentleman tried to give me a new set of clippers for my troubles well i was not interested and i started to get a little upset with the whole issue i was having and not once was i offered to exchange the table so then when i mentioned it i was then told i would have to pay $650 to ship it back . I am not feeling this is very good customer service as i am not happy with this table .

The last dryer I bought was strong and low noise, but this new one I bought it very noisy and have this wheezing sound. Not good for the dog's ears and our ears

Shipping was slow. Tub came damaged. Missing three feer. Called the number on the business card included in the shipment and have not heard back.

.............

I have several broken parts on my 5 month old equipment. I have been waiting a month on customer service to send them. They don't respond to emails and phone calls go now where.

Still haven't received my table. Have sent out several email but I get no replys

My product came damaged. I have not received the replacement part. It was difficult to contact the company to notify them of the damage. I ordered this because my dogs are blowing their coats now. I needed to use it right away. Still waiting...