We've been around since 1902, serving small communities the big companies wouldn't.
Shentel (shentel.net) has 11 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Internet & Software · Alexandria, Virginia
Excellent
Internet & Software · Alexandria, Virginia
Excellent
Internet & Software · Richmond, Virginia
Excellent
Internet & Software · Charlottesville, Virginia
Excellent
11 approved reviews, newest moderated first
el T.
Just a garbage company that provides terrible service and even worse tech support. I swear if I hear 'try unplugging your router' one more time... They want to lock you into contracts because they know they won't be able to keep up once 5G and another company steps up to the rural areas they serve.
Brandon
They give everyone under their services high speed internet for months, literally proving that they can do it so easily that it isn't even an issue for them. Then what do they do? Realize they could be making more money off of people after getting them used to it, and just take that upgrade back.
Chandler S.
Shentel is a company in rural Virginia that offers "high-speed internet" to its customers. This couldn't be farther from the truth as they don't offer fiber-optic internet to everyone. Not only that, but they monopolize the whole area of Shenandoah County and charge outrageous prices for internet that consistently drops and even goes down. The customer service isn't much better considering they tell you to "unplug your router/modem for 30 seconds and re-plug back in" which never solves the issue of high ping or even drops. They will send a mechanic out to "fix" it but they just do the same thing and charge you for it. If any other ISP company comes to this area, Shentel will lose 90% of it's customers.