ShelHealthReviews of shelhealth.com

BEWARE OF THIS COMPANY! They provide you no customer service, they do not provide responses or refunds for damaged or missing items. I ordered snacks for disabled children I work with. The order arrived late, in a thin cardboard box with NO padding and every bag was completely crushed and full of crumbs. I sent a dozen photos showing the destroyed box, the lack of even a shred of bubble-wrap & each bag of crushed snacks. They refused to refund the money unless I returned the entire box *at my expense*. I told them that I was disabled and cannot drive. No response. Since then they have continued to use Trustpilot to check on my reviews every few months to try to remove my review so that they can increase their review rating. You can tell which are fake (positive) reviews and which are not. The negative reviews are accurate. This is an unreliable, unresponsive, unethical company.

They have no way to communicate with customers in real time ordered on 9/2, cancelled through email on 9/7, tried calling 3 times 9/7-9/8 no ANSWER left a message even though not invited to. The company sent a shipping conformation 5:30 PM ON 9/8 I replied to customer service email to cancel...nothing. After I disputed the charge then I got an email saying there is a no cancellation policy. Buyer beware!

I ordered Belgian Waffle mix from ShelHealth, but realized that the order was a duplicate and was unnecessary, and now unwanted. The website offers a link to customerservice. I've sent a message a day trying to cancel the order. There is no recognition that my messages have been received - it is as if there is no one there. [added] It's worse than that they don't listen - they delay listening until it's too late for them to act. On the 4th day, the message is "Too late to cancel, it's already shipped." Fortunately, the payment agents can also be called into play. [end added] They need to pay attention to their email inbox.

I ordered regular coffee and thought it was decaf. I emailed customer service less than 10 minutes after I placed the order. The company does not have a phone number, so you are forced to email. No response for 3 days, then "We can't cancel because the order was already sent to the warehouse." This company is unscrupulous and has no customer service. I will be reporting them to the Better Business Bureau and filing a complaint with PayPal. Bad business!!!!

I waited too long for my order to arrive, and when it did, the contents were damaged. The website advertised that if you order before 12/15, the order would arrive before Christmas. I ordered 5 tins of espresso on 12/13. I have emailed, and I've attempted not track shipping multiple times. On 12/29, and my order STILL hadn't shipped. There's no way to contact anyone, bc the website doesn't give you a number. Via email, I asked them to cancel my order. Surprised to see i received a shipping update, and items arrived on January 4th. When contents finally arrived, most of the tins were badly damaged. I reached out to the company again, and I was directed to send the items back...on my dime. After I tried to cancel and they shipped anyway, and after I sent photos of the damage. They should have offered to pay that return shipping. Guess I should have followed the advice of all the other reviews for this company. So few were positive, and now I know why.

WARNING!! Awful customer service!! Would never order from again. No replies via email or chat after multiple attempts to contact!

I received a partial order, but was charged for the full amount that I thought i was getting. I tried contacting their customer service and finally filed a claim with PayPal to no avail. Apparently because I received a partial order, there is not way to prove that some of the items were not accounted for. Save your money and shop from a well known reputable company.

You were quick to take my money, however, I never received what I tried to purchase. You are a dishonest company. Never even e-mailed to say when the product would arrive.