ShelHealthReviews of shelhealth.com

Worst place to buy online. I bought some rubychocolate to get it before Feb 14. They send me a notification that they just have it ready to ship and they are just waiting to leave it postal office. After two week they never sent me a shipping number and then they only canceled because they dont have it.

I placed an order on January 24th 2025 and received a confirmation. I received another email stating that my order was processed and that I would be receiving a tracking number. This order was supposed to be delivered on January 30th. I sent a complaint email on January 30th because I had not received a tracking number and they canceled my order with no communication. This company is neither reliable nor reputable

My product was cancelled and they still charged my account. It’s in dispute at this time. Terrible customer service and relations.

I received a totally melted product and the seller should have known to pack it in dry ice, given the hot weather in both Florida and California. Then they weren't willing to refund my money until I complained to PayPal.

Item arrived completely melted despite the website saying that "Certain types of orders, including orders with frozen and refrigerated products, only ship from Monday till Wednesday." There was no insulation or padding around the product and it was shoved into a too small box. Shipping was incredibly slow - it took more than 2 weeks to receive the order and that was due to the supplier, not USPS. I do not recommend ordering from ShelHealth.

Impossible to get ahold of customer service, they don’t answer emails, dm’s messages, anything and they use an outside company to ship! I asked them to cancel my order, it’s been over two weeks and they won’t follow up with me.

I do not recommend ShelHealth unless you know for certain that they have the product you want in the version you want it. I ordered a based on the picture and description on their website. They sent a different version of this product, which is not the same quality. I sent multiple emails with the pictures and request for a return/refund, but no response for over 2 weeks. However, they keep sending promotional emails from their customerservice email and even asked for my review -- here it is. I will never use this platform and do not recommend it.

Ordered pasta and got notified it was packaged and being sent. A few days later, the order was canceled.