Sheet Music DirectReviews of sheetmusicdirect.com

Response from Sheet Music DirectDec 13, 2016

Dear Customer, We are very sorry to learn of your poor experience with Sheet Music Direct. Please know that we take great pride in providing an exceptional customer experience at Sheet Music Direct. Could you please email me directly at [email protected] and I will ensure your account is reset to allow you a fresh print attempt, or you are fully refunded for your order if this hasn't already happened. We would also like to offer you a free title of your choice from our catalogue by way of an apology. Many Thanks, Sam

Response from Sheet Music DirectDec 13, 2016

Dear Branko, We are very sorry to learn of your poor experience with Sheet Music Direct. Please know that we take great pride in providing an exceptional customer experience at Sheet Music Direct. We’ve found that the particular issue you encountered is unfortunately a bug with our 3rd party credit card processor, and rest assured getting this bug resolved is our top priority. Please email me directly at [email protected] and we will ensure your credit card is refunded if this hasn't already happened. We would also like to offer you a free title of your choice from our catalogue by way of an apology. Many Thanks, Sam

Response from Sheet Music DirectDec 13, 2016

Dear Jamie, We are very sorry to learn of your poor experience with Sheet Music Direct. Please know that we take great pride in providing an exceptional customer experience at Sheet Music Direct. Please email me with your details at [email protected] and I would be happy to reset your prints to ensure you get exactly what you have paid for. We would also like to offer you a free title of your choice from our catalogue by way of an apology. Many Thanks, Sam

Response from Sheet Music DirectDec 13, 2016

Dear David, We are very sorry to learn of your poor experience with Sheet Music Direct. Please know that we take great pride in providing an exceptional customer experience at Sheet Music Direct, so it is unacceptable that you didn't hear anything back from our customer service team after three separate emails. Could you email me directly at [email protected] and I will ensure you are fully refunded, and we would also like to offer you a free title of your choice from our catalogue by way of an apology. Many Thanks, Sam

Response from Sheet Music DirectDec 13, 2016

Dear Katja, We are very sorry to learn of your poor experience with Sheet Music Direct. Please know that we take great pride in providing an exceptional customer experience at Sheet Music Direct, so it is unacceptable that you didn't hear anything back from our customer service team after three separate emails. Could you email me directly at [email protected] and I will ensure you are fully refunded, and we would also like to offer you a free title of your choice from our catalogue by way of an apology. Many Thanks, Sam

Response from Sheet Music DirectDec 13, 2016

Hi Malcolm, We are aware that some customers experience issues with our app after upgrading to iOS9. We're working on a fix that we plan to release shortly. In the meantime, you can also contact us by emailing [email protected] and let us know about the issue in detail - maybe we'll be able to help resolve it. Best regards, Sheetmusicdirect.com Customer Services Team